What you’ll be doing...

Today’s network – part traditional, part virtual and always critical – must be more dynamic than ever. Our infrastructure, which spans six continents and thousands of route miles, provides the right platform for digital transformation.

As a team member in one of the globally recognized telecommunications companies, you will be part of the core of Verizon’s foundation. Additionally you will have the opportunity to get exposure to the latest telecom devices, Telco equipment, and cutting-edge technology such as SDN (Software Defined Network)!

You will be responsible to provide end to end service delivery support and provisioning functions as well as resources dispatch for both service delivery and assurance activities. You will manage daily service provisioning orders and arrange resources dispatch to ensure timely service delivery and repair to customers. You will maintain and enforce service delivery procedures as well as resource dispatch process.

  • Support the ordering and installation of local loops for connections into Verizon’s data networks and meet customer desired due date.
  • Provide external customer support - call local site contacts and validate technical requirements before placing orders with third parties.
  • Provide local customer with delivery milestones and serve as a local contact for customer inquiries concerning delivery of service.
  • Provide internal customer support – ensure provisioning systems are updated with planned delivery dates and milestones. Proactively communicate delays.
  • Work with implementation management and sales teams to overcome obstacles, provide technical guidance and recommendations to eliminate barriers to delivery.
  • Coordinate delivery of service with local telecom providers.
  • Support network engineering and optimization projects to maximize network resources while minimizing cost.
  • Perform basic circuit design and configuration of Verizon’s equipment in support of service delivery requirements.
  • Support local field operations with coordinating customer resources, scheduling site visits and customer activation timings
  • Manage suppliers/PTT/vendors for smooth delivery of service and meet customer desired due dates.
  • Proactively monitor and escalate missed milestones to suppliers and vendors as required.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Four or more years of experience in the Telecom Network Engineering or Operation functions within the IT / Telco industries preferably with Global Services / Solution Provider experience in the Asia Pacific regions.
  • Ability to manage several accounts, coordinating with multinational teams and good customer facing communication skills.
  • Experience in managing Telco ordering and Order management.
  • Ability to be highly focused on progress and results of deliveries, with the ability to operate with a degree of autonomy and able to operate within protocol in a dynamic environment.
  • Native Japanese and high-business level English.

Even better you have:

  • A degree.
  • Five or more years of experience in the Telecom Network Engineering or Operation functions within the IT / Telco industries preferably with Global Services / Solution Provider experience in the Asia Pacific regions.
  • Strong knowledge of IP & TDM application & services.
  • Ability to embraces ethics, integrity and professionalism.
  • Knowledge and experience in Data center and Telecom equipment.
  • Ability to work dynamic environment and manage the expectations of stakeholders.

At Verizon we believe in embracing the diversity of our global workforce - our employees has different interests, experiences and skills that combine to foster an innovative and enriching culture. We recognize the need to offer flexible and varied working solutions to enable our people to reach their potential and strike the right balance between personal and work life. We leverage our innovative technology and communication solutions to connect us on a global scale, enabling collaborative working.

If you are interested in discussing flexible hours, mobility and alternative working solutions, talk to us; we’ll do our best to accommodate you.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.