What you’ll be doing...

The Senior Manager - Professional Services leads a team of Engagement Managers who are responsible for the delivery of Verizon's global solutions including UC&C / Cx and Advanced Networks products and services.

The Senior Manager – (Engagement Management) owns the overall success of the portfolio and projects delivered by the team, own any delivery-related escalations and issue resolution within Verizon and our technology partners.

The Senior Manager will have a role in driving and developing the Professional Services book of business through working with Product, Sales and external Technology Partners on a continuous process improvement basis to accelerate UC&C/Cx and AdvNet project revenue and Verizon’s contracted commitments.

The Senior Manager provides cross-functional delivery support by collaborating with direct reports, peers, organizational leadership, the Verizon product teams, Verizon support organizations and technology partners to influence solution direction contribute to product roadmap, assist in resolving product technical issues and closing technical gaps from presales through delivery.

The successful candidate must develop and ensure highly effective and mutually-rewarding customer relationships, effectively communicate project and/or issue status to customer management and executive levels as well as Verizon key stakeholders.

The Senior Manager is responsible for all aspects of recruiting, hiring and managing a team, including planning their training, establishing schedules, collaborating on career paths, ensuring performance and adherence to corporate policies/training. The selected candidate must make sure all billable and non-billable team member’s utilization remains within acceptable ranges and the work they are performing is completed on-time and within budgeted hours.

What we’re looking for...

  • Proven experience as a leader in Programme and Project Management with 10+ years’ of delivery in global enterprise complex projects and specifically in UC&C, Contact Center and Infrastructure technologies
  • Demonstrable supervisory and managerial skills and experience of leading Project Managers, project delivery teams of mixed experience, and in global enterprise and complex delivery environments
  • Demonstrated leadership and outstanding collaboration skills with proven ability to work cross functionally and act as an influencer at all levels
  • Demonstrated expertise in correlating business drivers and needs (financial drivers, impacts, and restrictions) into technical solutions
  • Proven track record in ability to understand technology, and meet the demands of our customers and sales organisations from presales through delivery to hand-off to day-2 support
  • Understanding of new product development, how to maintain/enhance and articulate the business benefits to our customers
  • Ability to communicate effectively with customers to resolve issues and respond to escalations
  • Ability to work under pressure, multi-task and work effectively under tight deadlines
  • Able to work nights/weekends as required when customer project escalations arise
  • Ability to work with Verizon technology partners in terms of technical direction, support and issue resolution
  • Excellent verbal and written communication skills
  • Prince2 or PMP certified
  • Bachelor's degree or higher, with a STEM focus (Science, Tech, Engineering or Math) or equivalent work experience that includes 10+ years’ managing complex Unified Communications projects and leading the resources that deliver them

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.