What you’ll be doing...

Our success depends on delighting our customers and making sure they stick around. You’ll be leading the team that manages post-sales relationships with our clients, ensuring that their expectations are met or exceeded. In addition to organizing and supervising the team’s work, you’ll create a great environment for your team by providing clarity, direction and feedback. Living up to our customer commitments is a top priority—you’ll play a key role in making sure we do exactly that.

  • Leading a team of Client Service Managers, planning and reviewing their work, removing barriers and solving problems to help them be optimally productive.
  • Overseeing customer performance analysis related to post-sales support in areas of SLA compliance, Service Delivery, Billing and overall account support.
  • Guiding team members in dealing with especially challenging service issues.
  • Ensuring team members maintain strong customer relationships.
  • Setting departmental goals and budgets.
  • Initiating new processes to improve the team’s performance.

As our Senior Federal Program Manager you will be part of FGPM (Federal Government Program Management). You will be responsible for management of all aspects of the SSA Netcontract, including, but not limited to, life cycle engineering, implementation project management, service ordering and billing support, and operations services. Serving as the single POC for all escalations from SSA to Verizon for all transition, project, and operation activities; to ensure all program needs are being met.Managing the SSANet Program and responsible for meeting SSA Net SLAs.

What we’re looking for...

Truly a “people person,” your superior interpersonal skills mean you’re able to build strong relationships with a variety of people, including C-suite executives. And as a leader, you’re able to create engagement, motivation, and a sense of ownership in your team members. You’re comfortable leading a technical function—complex integrated solutions are your specialty. You understand our responsibility to our customers, and you’re excited to help us live up to it.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Project and program management experience.

Even better if you have:

  • A degree.
  • Led a team.
  • Five or more years of experience managing multiple programs, personnel, and profit and loss (P&L).
  • Experience with service assurance (incident management), service delivery, finance/billing and contract management
  • Experience working with global service desk and incident management functions.
  • Strong technical skills with networks, managed services, CPE, applications hosted/DCS services, security, IT services, or unified communications.
  • Certifications, like Cisco or ITIL Foundations V3 through Expert level.

Other:

  • Ability to obtain and maintain government sponsored security clearance required.
  • Some travel required, as dictated by business needs.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.