What you’ll be doing...

As the Application Support Engineer you will serve as a link between Research and Development and customer-facing Fleetmatics employees in providing technical expertise and resolving product and system issues.

  • Actively monitor application performance and maintaining system up time, while troubleshooting customer reported software bugs from external support teams.
  • Communicate with Customer Care Representative, Field Installation Technicians and Field Sales on resolving and answering escalated technical problems and issues.
  • Detect and diagnose code related issues.
  • Collect and document information about product performance, product application problems and failures.
  • Develop and suggest needed product improvements based on data collected. Will have conversations with Product management to create a better customer service experience.
  • Make improvements to existing product documentation and assist in the development of internal as well as customer training materials.
  • Be responsible for resolving the issues as soon as possible while relying on technology/software knowledge.
  • Performs miscellaneous job-related duties as assigned.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree in Information Technology/Networking/Software Development or relevant work experience.
  • Experience in a platform/application support or software developer role.
  • Experience in Microsoft SQL, knowledge of MySql.
  • Experience with basic testing practices.
  • Experience in .NET development platform and related web technologies, such as: ASP.NET, HTML, CSS, JavaScript, JavaScript Libraries, jQuery, C#, SOAP and REST Web Services.

Even better if you have:

  • Master’s degree in Information Technology/Networking/Software Development and at least one year in a platform/application support or software developer role.
  • Excellent communication skills to partner within a team environment.
  • Excellent problem solver and strong analytical skills.
  • Organization and documentation skills.
  • Familiarity with Windows server environments; Windows Services, Console Services, Event Logging and Viewing, Cross-Browser Debugging.
  • Excellent knowledge of CRM systems, Salesforce.com (preferred), and coding tools, such as, JIRA/Greenhopper, Tortoise SVB.
  • Familiarity with AppDynamics, OpsManager and NewRelic.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.