What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service, as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.

  • Providing support to customers that have technical problems.

  • Advocating for the customer by escalating unresolved issues to the next level of support.

  • Maintaining user, customer, and departmental confidentiality at all times.

  • Performing 1st line diagnostics in the Verizon Voice, VoIP and UCC networks.

  • Handling trouble tickets for all incidents that belong to the above services.

  • Working with internal and external technical support.

  • Providing updates to the customer and responding to requests for information.

What we’re looking for...

You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric, and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You’ll need to have:

  • Bachelor's degree or relevant experience.
  • Knowledge of IP networks.
  • Knowledge of VoIP/IPT technologies.

Even better if you have:

  • A degree.
  • Experience in technical customer service. Ideally, an ITIL service desk.
  • Computer knowledge. Ideally, with ticketing software.
  • Experience in operating Voice and/or IP networks
  • Knowledge of routing and switching and/or VoIP/IPT technologies
  • Experience with MS-Office applications
  • Experience in service provider companies
  • Excellent interpersonal, written communications skills
  • Fluent English communication skills both written and verbal
  • Customer and service oriented
  • Strong analytical skills with demonstrated problem solving ability.
  • Customer focused mindset.
  • Excellent communication skills.
  • Structured work approach.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.