What you’ll be doing...

As the Senior Coordinator-Client Services Management you will be responsible for maintaining a book of business of our Small to Medium-sized customers within an assigned territory, including managing the renewal of service agreements and identifying potential growth opportunities. You will work to retain the customer base and increase customer satisfaction.

  • Serves as the Primary Point of Contact and Account Owner for Customer.
  • Executes Ongoing Account Transactions for Opportunities Not Considered Net New Revenue.
  • Accelerates Customers through Lifecycle with 1:1 Engagement.
  • Understands Customer Goals / Desired Outcomes.
  • Drives Customer Value Realization across all Products.
  • Accelerates Usage and Adoption.
  • Manages Recurring Revenue Risk Assessment.
  • Quarterbacks Identified Growth Opportunities to Sales to help drive pipeline.
  • Works with customer decision-makers to ensure on-time renewal and identification of expansion opportunities.
  • Performs risk assessment across the customer base for all contracts, products, and services by leveraging data/insights from all resources for churn mitigation and net revenue retention.
  • Identify growth and upsell opportunities to define and execute expansion proposals following Global ROE guidelines.
  • Works with customer to manage platform migrations when necessary.
  • Prepares alternatives so the outcome is not jeopardized by unexpected barriers.
  • Utilizes time to produce, drive growth opportunities and tangible results.
  • Focused on customer retention, customer health, and churn mitigation.
  • Drives all retention and churn mitigation activities.
  • Focused on the tactics which will create lead growth and upsell opportunities to influence retention.
  • Increases growth with existing customers by stimulating the demand for currently purchased products and services.
  • Makes a proactive effort to build volume within established accounts by expanding the breadth of products purchased.
  • Monitors the potential for growth in volume by regularly tracking the purchasing history and spotting trends or problems in need of a solution.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • Bachelor’s degree or four or more years of relevant work experience.
  • Worked in a client facing, account management role.
  • Managed and negotiated with internal and external organizations.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.