What you’ll be doing...

We are looking for a Senior Manager to lead a team of Data Scientists and Data Engineers that are working on a portfolio of innovative projects to enable digital operational excellence in Verizon Business Group (VBG) Customer Operations. The program direction includes artificial intelligence, operations automation, and industry leading omnichannel technology to improve the efficiency and client experience of our services. You will be expected to be a thought leader capable of ideating with these technologies, identifying uses cases and perform necessary ROI analysis. You have the ability to define a vision, you generate highly innovative ideas and take calculated risks. You develop strong relationships and win-win solutions. Your team members know they can count on your commitment.

Responsibilities will include:

  • Work with business partners, peers and users to drive adoption of new initiatives and solutions.
  • Manage day to day delivery of solutions to ensure timely communication, implementation, delivery, and support. Assign personnel to specific phases or aspects of project, such as product design, development, test and deployments
  • Overall execution of projects including schedule, budget, and quality of deliverables.
  • Participate in requirements gathering from clients to establish product requirements and work with development team on estimations
  • Leverage current industry trends to drive innovation and solution excellence to make solutions more robust and scalable to meet future needs.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in AI/ML and Cloud Native technologies including tools, technology, and development methods.
  • Experience with GSuite (Google Slides, Docs, etc.), or MS Office suite (Project, Word, PowerPoint, Excel).
  • Willingness to travel.

Even better if you have:

  • A degree in computer science or computer engineering. Ideally, your Master’s degree.
  • Knowledge of AI/ML techniques and BI/Analytics background.
  • Experience influencing industry trends and customer sentiment around new technology adoption.
  • Capability to effectively communicate through presentation, interpersonal, verbal and written skills.
  • Background in Technical Architecture.
  • Background in Data warehouse databases.
  • Strong technical leadership skills.
  • Excellent interpersonal skills and the ability to work across multiple, diverse teams.
  • Experience in Multi-discipline knowledge of development, testing, infrastructure, operations, technical architecture, Application Operations, Production Operations, Data Base, and corporate functions (e.g. security compliance, etc.).
  • Demonstrated strong communication skills and experience aligning messaging with Executives.
  • Understanding and Expertise of JIRA and Confluence.
  • Hands on experience in managing teams working on AI/ML Platforms such as Tensor Flow, Open Source Machine Learning tools, Python, DataRobot, Google Analytics.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.