What you’ll be doing...

When there are network outages or service issues, you’ll be there to triage the situation, solve the problem or find higher level technical support who can. You will support core systems such as the Global VoIP, TDM and Global SS7 switching networks. Your role providing Tier 1 support and network surveillance will keep things running smoothly and change the way that our customers live, work, and play.

  • Monitoring switch and data network elements and responding to network alarms and events.
  • Performing initial trouble triage and resolving and/or escalating issues.
  • Communicating technical information and issue status to customer service centers, technical support organizations and management teams.
  • Generating, managing and updating problem-tracking tickets, flash notifications and escalations.
  • Providing timely and accurate network information to management and other groups during network events and major outages.

Candidate will be required to answer phone calls, work assigned tickets in vRepair, and monitor S2i/Surveillance system. Candidate will be responsible for troubleshooting issues that support Verizon’s Fios Video product.

Candidate may be required to work on all networks and systems that get the video signal from the SHE (Super Head End), to the VHO (Video Hub Office), to the VSO (Video Serving Office). Candidate may be required to fix PEG (public education and government) channels. Candidate will also need to work on EDFA (Erbium Doped Fiber Assignments) and BMR’s (Broadband Multimedia. Candidate may be required to work on OLT (Optical line terminals), Splitter - HUBs, ONTs (Optical network terminals) that support FIOS Voice, DATA, and Video.Routers). Candidate will have to use software to solve outages remotely, or work with COTsat remote locations to fix outages.

What we’re looking for...

Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy the flexibility necessary to support the rotational needs of a technical support environment.

You’ll need to have:

  • Associate's degree or two or more years of wrok expereince.
  • Three or more years of relevant work experience.
  • Willingness to be on call for some weekends and perform shift work on a flexible schedule.
  • PC skills, Microsoft office, google suit.
  • NOC/call center experience.
  • Knowledge of vRepair/Remedy ticketing system or equivalent.

Even better if you have:

  • A degree.
  • Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.
  • Ability to function in a fast paced collaborative environment.
  • Update ticketing system with information that occurs on repairing customer service.
  • Understanding of RF (radio frequency) technology.
  • NOC (Network Operations Center) troubleshooting experience.
  • SONET ring/DWDM background.
  • Understanding of LAN/WAN.
  • CCNA (Cisco Certified Network Administrator).
  • JNCIA or CCNA experience.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.