What you’ll be doing...

Our organization:

We are the Customer Experience & Transformation team, a division of the Verizon Consumer Group.

As an organization, we are responsible for developing best-in-class experiences across the entire customer journey. Simply put, our vision is to "be as famous for the experience, as we are for the Network," delivering the very best experiences to our customers.

The role:

In this Strategic Development role, you will have the responsibility for delivering critical strategic projects that will help define Verizon's Customer Experience strategy for the Consumer business.

Additionally, this role will report into our SVP's Chief of Staff, helping the broader team communicate our vison, strategy and results across the entire Verizon Consumer Group.

Responsibilities include:

  • Advancement of our strategic priorities.
  • Executive stakeholder& strategy development.
  • Board of Director Materials & development of other senior executive leadership presentations.
  • Quarterly experience reviews with our EVP & CMO.
  • Management & oversight of organization-wide governance for CX.
  • Market trends, competitive analyses, & benchmarking.
  • Ad-hoc Chief of Staff Support.
  • Management of special projects & key initiatives across the business.
  • Proactively coordinate with executive stakeholders to ensure consistency and clarity in communication; end-to-end management of deliverables and guidance to the working teams.
  • Make operational and strategic recommendations on key programs & objectives.
  • Independent problem identification & resolution; reporting progress and outcomes in various functional areas and across multiple levels of leadership.
  • Partner with multiple leads across each of the VP teams in order to drive forward successful outcomes, minimize turnaround time and develop a personal means of storytelling.
  • Perform executive-level analyses, program assessment, and recommend improvements, in order to deliver complex integration plans on behalf of senior leadership.

What we’re looking for...

You have strong interpersonal skills and the ability to lead others through influence. You have the ability to operate with a high level of scrutiny for detail, while not losing sight of the bigger picture and vision of the organization. You have strong storytelling ability and a commitment to excellence. You have a clear understanding of consumer and competitive trends. You are able to translate abstract concepts into robust strategic presentations.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Two or more years of experience in building executive / C-level presentations.

Even better if you have:

  • Bachelor’s degree in business management, marketing, economics or related discipline.
  • Experience in strategy, marketing, customer experience, CX/UX design, advertising, behavioral economics, and/or business transformation; preferably in the high-tech, media, cable, or telecom industries.
  • Experience working in a tier-1 management consulting organization or top 10 advertising agency supporting clients in high-tech, media, cable, or telecom industries.
  • Experience formulating and implementing strategies within well-defined time frames with multiple stakeholders.
  • Quantitative and analytical skills, including the ability to conduct outside/inside research, analyze data and drive complex analyses.
  • Presentation skills, communication and leadership skills, including the ability to create presentations using MS PowerPoint and experience presenting to all levels of an organization.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.