What you’ll be doing...

As the Technical Client Advocate (TCA), you are the Customer's Trusted Partner, responsible for ensuring and enhancing the performance of global Customer networks in order to deliver Customer satisfaction and generate potential additional revenue. You will serve as a consultant to the Customer to continually drive optimization, stability and durability of the customer’s network while working closely with the appropriate Verizon internal organizations to provide the Customer with World Class Customer Service. You will partner with the customers’ Account Teams, in particular the Service Program Managers (SPM) to develop and manage network and service plans.

Main responsibilities are:

  • Network Optimization and Business Continuity Management.
  • Network Performance Management (Including Service Level Assurance).
  • IT Service Management (Including Risk Management and Service Improvement Plans).
  • Achieve and sustain “Trusted Advisor” status through strong Customer Relationship Management.

The TCA is assigned on average to: one to three Customer’s on a permanent basis. The role requires a flexible approach to the business day.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Network / telecommunications knowledge.
  • CCNA or relevant Certification.
  • ITIL Intermediate Certification.
  • Experience with Microsoft Office applications.
  • Experience in technical service or service delivery management, in a Customer facing role, or management of international projects / networks.
  • Experience in Customer relationship management.
  • Strong communication skillsboth written and verbal.

Even better if you have:

  • A degree.
  • ITIL Expert Certification.
  • Five or more years of experience in technical service or service delivery management, in a technical Customer facing role, or management of international projects / networks.
  • Customer facing and/or consultancy skills.
  • Ability to interface and work with Customer’s management.
  • Excellent interpersonal, written communication and presentation skills.
  • Project Management Prince 2, APMP or PMP certification.
  • Risk Management accreditation (APM MoR or equivalent).
  • Knowledge of Verizon Enterprise Solutions technical processes and systems.
  • Knowledge of key products and services (e.g. MPLS, LAN and IP), specialized services and technologies such as VOIP, managed hosting, managed security services or Solution Services.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.