What you’ll be doing...

The role of a fraud operations analyst is to focus on helping protect the privacy of Visible members and to identify suspicious activity. This includes developing and implementing processes for identifying suspicious behavior on potential and active member accounts, improve existing verification practices, manage pre and post purchases of member orders for devices and services. This role also includes completing investigative research for member related activities, site related activities and reporting audit results to the Visible compliance finance team when required.

Responsibilities:

  • Lead fraud related audits and investigations into potentially suspicious activity and reconciliations.
  • Create Visible best practices and verification policies, and compliance rules that adhere to security rules.
  • Identify areas that could create a gap in the fraud process or a potential risk and create stories that support fraud prevention of the Visible member base.
  • Partner with the product team and developers to ensure that security changes needed to the existing CRM system to support the upcoming features and initiatives are agreed upon by the team for development.
  • Manage internal processes for fraud mitigation and provide the training team with the resources needed in order for them to train the employees of the contact center.
  • Coordinate with the Visible finance team to ensure that checks and balances are in place to identify areas they are focused on for member base audits.
  • Establish a cadence for these check ins and create reporting to support the findings.
  • Become the Visible SME on the fraud prevention process which can be used to protect members and their personal information and the company and the revenues that are being collected.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Three or more years of experience in Risk, Fraud Prevention, chargeback/customer disputes.
  • Experience in data collection and analytics using SQL.

Even better if you have:

  • A degree.
  • Experience with agile project management.
  • Hands on experience with Jira, Confluence, or Tableau.
  • Experience in mobile-first environment.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.