What you’ll be doing...

You’ll be combining your natural ability to solve issues with your desire to help our customers. As a member of our Business Operations team, you’ll be the expert providing pre-sale account support to our Wireless business sales customers. Your role will be critical in diagnosing and troubleshooting account issues while educating customers on our self-service tools and products. Whether it’s in person or over the phone, you’ll provide a first-class customer experience again and again.

  • Creating account profiles and entering orders for new and existing customers.
  • Processing Purchase Orders for government customers.
  • Partnering with internal departments to ensure customer orders are processed accurately and timely.
  • Researching and resolving customer billing inquiries and discrepancies and communicating results to our customers.
  • Delivering training on self-service tools and products to customers.
  • Performing account and price plan analysis and creating reports for customers on usage, pricing and competitive comparisons.
  • Interacting with various stakeholders at different levels within the organization.

What we’re looking for...

You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done. You are positive and professional with a focus on solving problems through researching and diagnosing issues and leveraging resources in order to resolve customer accounts. You relate well to all kinds of people, listen attentively, and can hone in on the most important issues.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Knowledge of Excel including basic formulas and charts.
  • Technical sales support or customer service experience.

Even better if you have:

  • A degree.
  • Knowledge of Omni B2B, WFM and G-Suite.
  • Excel experience.
  • Organizational experience, project management and reporting skills.
  • Experience handling and prioritizing multiple projects.
  • A project management certification.
  • Technical training experience.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.