Business Customer Service Representative

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Responsibilities

As a Business Customer Support Coordinator, or what we like to call, BGCO Coordinator, you'll deliver the best possible customer experience to our national and government accounts. Because of Verizon's size and diverse business, the work you'll do every day will impact the way people live, work and play.

  • Diagnose and solve problems over the phone for both business and government customers.
  • Actively listen to customers and sell solutions that are exactly what they need.
  • Be an advisor for customers in order to provide the right solutions the first time they call.
  • Show off your tech-savvy side by presenting our products and services as vital solutions.
  • Service top name accounts in the technology industry.
  • Use your influencing skills to generate additional lines of service to increase revenue.


  • As a Business Customer Service Representative (BGCO) for Verizon, you’ll channel your communication skills to bring proactive solutions to your tech-savvy clients every day.

    Working with small/medium sized businesses, as well as major, national, and government accounts, we’ll call upon you to provide expert support for advanced products and devices, billing and service inquiries, as well as assist our customers in making the decisions that are right for their business.

    Your talent for providing the utmost in personal attention to your clients, and a calm, reassuring voice will empower you to manage each transaction with total confidence. You’ll make an earnest effort to resolve all calls, troubleshoot to diagnose and resolve technical issues, and identify opportunities to improve revenue and services.

    At Verizon, you can be the critical touch point between Verizon and our valued customers. If you have a passion for people, excellent communication skills and preferably a Bachelor’s Degree, discover how you can build your future with a company that’s building the future of technology

    Qualifications

    Must have:

  • At least a two-year degree or one year of relevant experience.
  • Flexible schedule availability to work evenings, weekends and holidays.

  • Better yet, you'll also have:

  • Great people skills for persuading and soft selling.
  • The know-how to navigate between different systems, and are at ease multi-tasking in a call center environment.
  • Demonstrated ability to work well independently and meet goals.
  • Excellent communication skills, both kinds-written and verbal.
  • Military training and experience.


  • Not to boast, but a little bit about us.

    Verizon powers America's fastest and most reliable network. We're also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Whether you think in code, words, pictures or numbers, find your future at Verizon.



    • Degree Preferred
    • 2 years customer service and sales experience
    • Strong wireless technical experience a plus
    • Be able to integrate information from multiple online resources.
    • Be able to adapt to changes at work (products, services, policies).
    • Be willing to sell wireless services/upgrades/features to customers.
    • Be able to work anytime from 8 a.m. – 8 p.m. Monday- Friday.
    • Have the ability to work in a fast-paced, intense, and results-oriented environment.
    • Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task by listening to the customer, sharing information, and troubleshooting issues.
    • Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call
    • What we offer our Online Coordinators:
    • Beyond a progressive environment, we offer a competitive salary, opportunity for growth and a comprehensive benefits plan featuring:
    • Industry-leading medical, dental, and 401K available on your first day of employment
    • Award-winning employee training and career development programs
    • Tuition Assistance - $8,000 per year (day one)
    • Strayer University on-site college programs
    • Discount Employee Phone Program – 50% off employee phone program services & 35% off accessories (up to 7 lines)
    • Life Insurance
    • Fitness center and on-site trainers
    • Cafeteria / ATM
    • Annual Profit Sharing Opportunity, up to 3%
    • 401k (day one) dollar for dollar match up to 6%
    • The full-time position pays $40,700 per year / $19.57 per hour {Non-Negotiable Salary}
    • Incentives for various shifts and/or holiday work
    • Performance-based yearly incentive/bonus pay

      (5% potential bonus opportunity = $2,035. (Potential earnings = $42,735)
       

      Call Center Hours and Work Schedule

      Our Online Coordinators work with others to promote an environment offering 100% customer satisfaction. Each rep handles 30-45 calls per day with scheduled breaks and lunches. We have full-time positions available.

      Our call center hours are 8 a.m. – 8 p.m. Monday -Friday. Work schedules rotate based on performance and tenure, some holidays may be required, and overtime is offered on a volunteer basis.

      Online Coordinator Training

      Training and transition is paid at your regular pay rate, it will be 11 weeks and the hours will be Monday - Friday, 9 - 6pm.  Your shift after training and transition will most likely be 11 - 8pm.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.