***This position has an offical start date of May 22, 2017***
What you’ll be responsible for.
If you’re self-motivated, disciplined and resourceful, our at-home role may be perfect for you. As a Customer Service Representative, or as we like to say, Customer Service Specialist, you’ll be a problem-solver, salesperson, troubleshooter, billing expert and more – all while working remotely from the convenience of your home office within commuting distance of the Chandler, AZ Call Center. And you’ll also be a hero when you solve our customers’ challenges.
What you’ll do.
Listen carefully to each customer with patience and courtesy.
Use your troubleshooting and problem-solving skills to come up with solutions.
Use your great communication skills to resolve customer’s device, billing and service concerns.
Excite customers about how new solutions can positively impact their lives.
Position value-added solutions to customers and close sales.
Build customer relationships – earn their loyalty and trust by being polite and helpful.
For more information about our Work From Home Customer Service Representative position:
What you’ll need.
At least a two-year degree or one year of relevant experience.
The ability to work from the Chandler, AZ call center as the business needs.
Flexibility to work split shifts, evenings, weekends and holidays.
At-home resources you need to have which meet the following requirements:
Internet service with a direct connection to a cable or fiber modem and capable of at least 6 Mbps download and 3 Mbps upload.
Paper shredder with cross-cut capability.
Dedicated quiet, private workspace with a chair and desk.
Better yet, you’ll also have:
Customer service experience, of course, and if you’ve handled billing and equipment questions, that’s a big plus.
Experience solving customer’s problems in a work-from-home environment. You are tech-savvy and know how to use that knowledge to find solutions while focusing on one customer at a time.
Demonstrated ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled and effective management of your home Internet network and connections.
Demonstrated self-discipline, flexibility, time management, resourcefulness and ability to work collaboratively with leaders and team, all from a remote work environment.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.