Responsibilities

***This position has an offical start date of May 22, 2017***

What you’ll be responsible for.

If you’re self-motivated, disciplined and resourceful, our at-home role may be perfect for you. As a Customer Service Representative, or as we like to say, Customer Service Specialist, you’ll be a problem-solver, salesperson, troubleshooter, billing expert and more – all while working remotely from the convenience of your home office within commuting distance of the Chandler, AZ Call Center. And you’ll also be a hero when you solve our customers’ challenges. 

 

What you’ll do.

  • Listen carefully to each customer with patience and courtesy.

  • Use your troubleshooting and problem-solving skills to come up with solutions.

  • Use your great communication skills to resolve customer’s device, billing and service concerns.

  • Excite customers about how new solutions can positively impact their lives.

  • Position value-added solutions to customers and close sales.

  • Build customer relationships – earn their loyalty and trust by being polite and helpful.

For more information about our Work From Home Customer Service Representative position:

http://www.verizon.com/about/portal/Work-from-home-customer-service-jobs/

Qualifications

What you’ll need.

Must have:

  • At least a two-year degree or one year of relevant experience.

  • The ability to work from the Chandler, AZ call center as the business needs.

  • Flexibility to work split shifts, evenings, weekends and holidays.

    At-home resources you need to have which meet the following requirements:

  • Internet service with a direct connection to a cable or fiber modem and capable of at least 6 Mbps download and 3 Mbps upload.

  • Paper shredder with cross-cut capability.

  • Dedicated quiet, private workspace with a chair and desk.

     

    Better yet, you’ll also have:

  • Customer service experience, of course, and if you’ve handled billing and equipment questions, that’s a big plus.

  • Experience solving customer’s problems in a work-from-home environment. You are tech-savvy and know how to use that knowledge to find solutions while focusing on one customer at a time.

  • Demonstrated ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled and effective management of your home Internet network and connections.

  • Demonstrated self-discipline, flexibility, time management, resourcefulness and ability to work collaboratively with leaders and team, all from a remote work environment.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.