Responsibilities

The Sales Engineer position is provided with a high level of authority and autonomy to serve customers by identifying their needs; engineering adaptations of new and existing products, equipment, and services that meet the high standards required for Verizon offerings to end customers. The position will be primarily responsible for Brazil but could include other Latin American (LATAM) countries and territories.

The Sales Engineer will provide technical support to the Sales and Product Development teams for new and existing products & services, and their integration into customer carrier networks globally.

  • Establish a regional sales engineering process with the sales and product teams to provide pre-sales support for the Verizon product suite

  • Establish yourself as an expert and develop deep knowledge of the products, industry, customer needs, market trends, and the competitive landscape

  • Create and tell stories and use cases that inspire passion and amplify our product and thought leadership

  • Present and demo Verizon products at industry events; create compelling videos, webcasts, visuals, and other sales materials to help audiences understand Verizon product capabilities and benefits

  • Manage pre-sales responsibilities and develop customer opportunities; maintain accurate lead and account records adhering to all required processes and workflows

  • Cultivate ongoing client relationships, be empathetic to client needs, and provide an outstanding customer experience

  • Work with Verizon corporate communications to evangelize the Verizon product suite and actively participate in conversations in industry forums and technical communities

  • Act as liaison between clients and internal teams to effectively communicate customer and project requirements

  • Participate with leadership in the strategic development of initiatives to identify product and system enhancements which may improve client appeal, process flow, overall industry reputation, and financial performance

  • Prioritize tasks to meet business goals, grow the client base, and complete other tasks as assigned in a timely and accurate manner

Verizon is seeking a Sales Engineer responsible for supporting regional Sales Managers and Product Engineering, as well as Verizon distributors and channel partners, predominantly in Brazil but could include other Latin American (LATAM) countries and territories.  Primary work location and base of operations will be in the country of Brazil.

The position is a customer-facing position that includes solution design, product presentations and demonstrations, as well as the technical architecting and implementation of a variety of Verizon products and solutions. These activities would take place remotely via web conferencing tools, as well as on-site at partner and customer premises within the region.

The Sales Engineer supports Verizon sales teams & channel partners while working independently with customers. It will require hands-on work during proof-of-concept engagements and product evaluations; as such, candidates should have a strong technical background and an exposure to both software and network integration.

The candidate will also work with regional sales personnel, product engineering, business development representatives and Verizon channel partners to assist in the pre-sales process and conduct follow-up as required. This work will involve the review of customer requirements, response to customer and/or partner inquiries including pre-sales bids, the review of customer architectures, on-site pre-sales meetings, presentations, and demonstrations.  The role will also help engage the technical product engineering and project management of service integration with customers as they look to evaluate and architect Verizon products into their environments.  

Qualifications

  • Bachelor’s degree or equivalent experience required.  Master’s Degree a plus

  • 7 to 10 years’ experience in technical sales and product development

  • Ability to work independently in a loosely structured environment, engaging other technical subject matter experts as needed for input is very important. Evaluating whether solutions are viable candidates to deploy in customer’s networks, and determining what solution roadmaps would be required to accomplish that task.

  • Candidate must have extensive experience working with customers and technologists in extremely complex and diverse network environments.  Evidence of a proven track record will be required.

  • Proven record of explaining new product solutions - both the strategic benefits and practical use cases

  • Demonstrated presentation and webcast/video recording expertise as well as sales material design skills.  Mastery of PowerPoint, Visio, Excel and MS Word

  • Experienced with multi-tiered applications, i.e. front end, middleware and database

  • Experience with a variety of telecom and video technologies such as CMDA, 4G LTE, VoIP, Messaging, FiOS, IPTV, IoT, Telematics and datacenter technologies

  • Experience with cloud based computing, SDN, NFV, Openstack, KVM, Container based VM’s and software as a service

  • Ability to communicate (verbally and written) fluently in assigned region.

  • Experienced with technology standards and implementation strongly desired

  • Reliable high-speed Internet access and must be available to travel as required up to 50% in supported region

  • Must be able to communicate (verbally and written) in the language that is native to the assigned region

  • Must be familiar with local customer and cultures native to the assigned region