Senior Associate Engineer

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Responsibilities

  • Supports inbound call queue for customer inquiries and Incident Management
  • Schedules and manages customer test calls as required
  • Updates customer tickets with relevant status and provides updates to customers on issue remediation
  • Supports other Conferencing functions requires including Call Facilitation and Reservations
  • Manages inbound chat queues for customer inquiries

Qualifications

Must have:

  • Bachelor's Degree preferred or equivalent experience
  • One or more years of Incident Management experience
  • Experience with Net Webex Conferencing Platform and Call Center Telephony

Ideally, you’ll also have:

  • CCNA and/or A+ Certification
  • Excellent interpersonal skills
  • Desire to learn new technologies and keep up with technology trends
  • Working Excel skills
  • Strong Time Management skills and listening skills

Not to boast, but a little bit about us

Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded.  Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.