Responsibilities

We’re looking for a motivated Technical Support Engineer to join our Level 3 team to support internal and external developers, our internal Professional Services team, and customers worldwide. A background in software development, testing and / or a computer science or software engineering degree would be ideal. Would suitsomeone new to theworkforcewho has completed programming papers but may not desire to be a developer. Please note: this is NOT a help desk position.

About the job:

  • Coordinating resolution of support issues
  • Identifying defects and providing work-around solutions to customers
  • Providing working sample applications to assist customers where necessary
  • Working directly with customers to ensure guidance on best use of supported product
  • Working with development teams to prioritise reported bugs and requested features
  • Creating and maintaining testing and benchmarking applications as required to aid in support of the customer
  • Debugging support issues raised to the Third Level Support team
  • Working with our Level 1 & 2 support teams in Christchurch; Austin, Texas and Bracknell, UK
  • Assisting internal Professional Services team with the development and scripting of custom solutions for customers

Qualifications

About you:

  • Problem-solving and troubleshooting
  • Verbal and written communication
  • Attention to detail
  • Working independently
  • Time management/prioritisation
  • Working under pressure
  • Programming knowledge/experience
  • Proficiency in writing SQL queries

About us:

  • Work with great people in New Zealand, and around the world
  • Variety and challenges
  • Flexible hours
  • Fantastic new central city offices
  • Great package including health & life cover
  • Catered lunch daily, Friday drinks, espresso machines, fruit and snacks
  • Plenty of career opportunities with a successful, growing, global organisation

Applicants for this position should have NZ residency or a valid NZ work permit.