Customer Service

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.


About Verizon Wireless

We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. And we'll provide you with robust training opportunities and outstanding benefits. So you're always supported to realize your goals.
Join us, and create an inspiring career with the company that meets every day with one question: "What do we want to build next?"


As an Operations Specialist you will help deliver the Verizon Wireless customer experience in our retail stores and ensure that customers receive the highest level of customer service at all times. You will support the sales team in our retail stores by assisting customers with billing and service questions, troubleshooting hardware issues, and explaining products and services to customers as needed. You will also be involved in other integral customer experience functions such as activating phone services, providing sales support, processing payments and entering orders, and ensuring that merchandise is fully stocked and all interactive displays and products are fully operational.

In addition, you must use your excellent organizational and planning skills to provide full and ongoing support for all facets of Store operation, inventory, and merchandising. You will utilize these skills with your strong customer service focus to support a broad range of operational functions, such as supporting compliance of store operations and customer requests, proactively auditing processes and operations for quality assurance, continuously identifying operational gaps and implementing solutions that reflect the companys overall strategy to our customers, and coaching and training your peers on operational procedures.

As an Operations Specialist, you will have the opportunity to support a powerful operations program that will keep Verizon at the forefront of the technology solutions landscape!



Are you a good fit for the Ops Specialist role? At least 5 years of wireless and 2 years of retail sales/operations experience to apply for this position. One year retail management experience is preferred. Full time positions also require flexible schedule availability including evenings and weekends (may differ for Part Time positions).

A 2-year college degree or equivalent work experience, as described above, is also required.

In addition to these qualifications, a proven track record as a team or project leader, documented ability to develop and identify best practices, and a history of supporting a quality customer experience are strongly preferred.

Additionally, the following skills and attributes will be integral to your success:

Strong organizational and planning skills
Goal-oriented and motivated to learn
Comfortable in a fast-paced, dynamic environment
Social with an outgoing and positive demeanor
Relationship-building skills

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.