SOC Manager

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Our Advanced Security Operations Center (ASOC) Manager supports strategic clients across the U.S. and helps drive strategy for our various managed security initiatives. This position is a part of our award-winning Managed Security Services team, which has earned a coveted spot in Gartner's Leader Quadrant for Managed Security Services Providers (MSSPs).This is an exciting and rare leadership opportunity to drive and inspire the Verizon MSS SOC, operating on the cutting-edge of information security. You will lead a 24x7 team of cyber security specialists that manage dedicated client-based SIEM platforms for a select group of highly engaged clients. The team includes Tier I, II, and III security analysts, engineers, and talented SIEM architects and threat hunters.

You will be responsible for performance management, staff development (including training and career development), rostering, capacity planning, project management, and collaboration with teams and other SOC Managers across the international Verizon footprint. You will act as the owner of the managed security service and provide internal escalation for your team members. You will work collaboratively with our client services organization, security service advisors, professional services, sales, and any other teams involved in delivering the ASOC service within Verizon.

You will foster cohesion, performance, leadership, and service improvement. With regular and ongoing governance of service delivery, including reporting, analysis, recommendations for improvements, and follow-up, you will nurture working relationships with customers and key stakeholders. You must constantly review existing methods and approaches, addressing communication or process gaps. You will also manage operations-focused programs such as training, client advocacy, transition to operations, change management, and knowledge transfer, and will drive new areas for improvement.

• Manage the US Advanced Security Operations Center (ASOC) to include Tier-1, Tier-2, Tier-3, contractors, and associated personnel, providing first-line supervision to direct reports.
• Develop and administer ASOC processes and review their application to ensure that the SOC’s controls, policies, and procedures are operating effectively.
• Provide management oversight for the identification, triage, and response of events or incidents of apparent security breaches.
• Produce and review aggregated performance metrics.
• Play a significant role in long-term ASOC strategy and planning, including initiatives geared toward operational excellence.
• Ensuring that the ASOC meets and exceeds the expectations of each customer, including meeting customers’ SLAs and priorities.
• Working with other regional ASOC managers to align ASOC processes and procedures across all regions and products to guarantee the quality of service 24x7.
• Drive automation and efficiencies through rigorous process documentation and enablement of tools.
• Working with professional services, product management, marketing, and sales to help grow the business and drive revenue.
• Partner with IT to address existing issues impacting service delivery and identify and help implement automation to drive down costs.
• Ensure team compliance with Security standards such as ISO9000 or ISO27000, SOC Type 1 and 2, and the ISMS systems in use by our Managed Security Services team.
• Build a team that collaborates with other departments to help resolve client issues and improves Verizon’s positioning with independent analysts (e.g., Gartner).

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of Security Operations Center management experience.
• Experience investigating security incidents with SIEMs (e.g. Splunk, Qradar, RSA), use case development, and “hunting” strategies.

Even better if you have one or more of the following:

• A degree.
• Seven or more years of strong leadership experience as a SOC Manager within a managed security services environment supporting F500 customers with the ability to grow, mentor, and upskill security analysts.
• Mastery of security engineering and network threat investigation concepts with hands-on experience.
• In depth understanding of TCP/IP, endpoint processes, and packet analysis.
• Experience with conducting memory forensics or pen testing.
• CISSP, CISM and SANS knowledge (SANS GIAC certification such as GCIA, GCIH, GSEC, GCFA or OCSP certification) would be an advantage.
• ITILv3 certification.
• In depth understanding of cyber security trends and application to SOCs.
• Ability to excel in a fast-paced environment and work under pressure.
• A skilled collaborator and complex problem solver with experience managing relationships through internal and external escalations with experience presenting to leadership groups.
• A strong understanding of the current threat landscape with the ability to explain lateral movement and post exploitation detection techniques.
• Ability to analyze customer threat trends and threat posture and provide security advice.
• Technical ability to function as incident response escalation when needed.
• Experience with reporting to measure Security Analysts and overall ASOC performance.
• A can-do attitude with a relentless focus on our customers.
• Ability to translate security concerns into business context and articulate to executives, while weighing business needs against security concerns in the decision making process.
• Measured the impact that process or tools changes have on service delivery.
• Ability to identify and measure key work drivers

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.