When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We are currently hiring for Secure Web Gateway Consultants to join our Professional Services team supporting accounts and projects across the globe. As a Secure Web Gateway Consultant, you will:

  • Triage inbound support cases.
  • Solve and coordinate resolution of Tier 1 and 2 cases independently or with the help of teammates.
  • Identify and rapidly assign Tier 3 support cases to the appropriate channels.
  • Conduct daily health-checks on assigned accounts.
  • Work with Technical Account Managers on strategic customer activities.
  • Contribute to and track activity, after action, root cause, and daily status reports.
  • Document best practices and Play Book entries.
  • Work closely with appropriate teams on improving Endpoint Security operational status within key accounts.
  • Provide technical direction to customer IT support staff.
  • Work on cross-functional teams which typically include sales, project management, managed services and external 3rd parties.
  • Maintain the team’s knowledge base.
  • Perform incident management and root cause analysis.
  • Establish, tune, and adhere to performance metrics.
  • Stay up-to-date on new features and technologies.
  • Provide proactive support to the client.
  • Participate to an on-call duty rotation.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree in Computer Science, IT, or four or more years of work experience.
  • Four or more years of relevant work experience in Systems Administration or Engineering.
  • Two or more years of secure web gateway experience required.
  • Experience with Zscaler / iboss / Forcepoint (or any secure web gateway solution).
  • Knowledge of several technical domains, coupled with knowledge in one or more of the following:
    • Secure Web Gateway
    • Basic Networking / Routing and Switching
    • Incident response
    • Systems Management / Administration
    • Utility Scripting (e.g., bash, PowerShell, VBScript, Python)

Even better if you have one or more of the following:

  • A degree.
  • Certification on Administration or Design of Zscaler / iboss / Forcepoint.
  • ITIL certification.
  • Skill in ticket management and the ability to ensure that SLAs and OLAs are met.
  • Strong troubleshooting skills.
  • Demonstrated critical thinking skills.
  • Ability to break a problem down into manageable, ordered piece parts.
  • Ability to convey problem statement and plan of attack to others.
  • Good communications skills (English).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

Moving the world forward together

Our credo is at the core of the
V team culture.  

Perks that work for you

View our benefits

Your Careers Account

Create / update your career account