When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is a leader in Managed Security Services and our customers rely on us to provide 24x7 security analytics of their critical infrastructure allowing them to compete on the global stage whilst securing their business against attacks.

This is a role within our Advanced Security Operations Centre. The Senior / Tier-3 Security Analyst is the first point of escalation within the ASOC support team, and are experts in the field of security event analysis, incident handling and response. They typically have five to seven years of previous SOC experience, as well as technical certifications to reinforce their practical experience. Tier-3 Security Analysts have a clear understanding of the demands of the dynamic Managed Security environment and use these skills to provide day-to-day direction to analysts on the team, as well as ensuring smooth shift operations.

Tier-3 Security Analysts will not be involved in the day-to-day analysis and handling of newly reported threats. Instead, they will provide additional context and consultation to help progress issues to a quick resolution, perform analysis and tuning of the Security Analytics platform configuration and use cases, and create, review, approve, and publish customer-facing reports on threat intelligence, operational metrics, and/or service performance.

Duties of the Tier-3 Security Analyst include:

  • Expert support on security investigations, incident handling and response.
  • Pro-active threat hunting for malicious actors based on new threat hypothesis, indicators or advanced analytics.
  • High-level security system analysis including proactive policy evaluation and tuning.
  • Leading the research and resolution of service degradations and outages, including technical troubleshooting calls with Customer/other Verizon teams.
  • Driving faster response and greater SOC efficiencies through the use of SOAR technology.
  • Management of complex changes and vendor interaction.
  • Work closely with SOC analysts to improve detection use case efficacy and incident handling.
  • Creation of security documentation, including policies and procedures, training documents, playbooks and operations manuals.
  • Liaise with Verizon and customer’s senior management and other Verizon teams on service improvement initiatives.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree in Computer Science, Information Security or relevant work experience.
  • Experience building and managing use cases and content, driven from customer requirements.
  • Technical skills in SIEM software (Splunk, Q-Radar, Securonix or MS Sentinel) and scripting, parsing and query development.
  • CISSP, SANS GIAC or related certifications.
  • Knowledge of threat landscape and indicators of compromise.

Even better if you have one or more of the following:

  • An advanced degree in IT.
  • ITIL certification.
  • SIEM solution design/ architect experience.
  • SIEM Platform.
  • ISO 27K audit and compliance experience.
  • Security Infrastructure Management expertise.
  • Hunting techniques and forensic research experience.
  • Strong documentation and communication skills.
  • Exceptional problem solving skills.
  • Ability to drive process improvements and identify gaps.
  • Proactive in engaging with customers, client executives and Verizon management teams.
  • Prior SOC experience as a senior engineer plus additional experience in a SOC T2 Analyst role.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

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