When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Own overall relationship and establish a trusted/strategic advisor relationship with assigned clients to ensure retention, and satisfaction.
  • Leadership of a global cross functional team of highly talented professionals providing end-to-end service governance for contractual deliverables and defined customer success outcomes.
  • Implement customer approved account service governance, and manage all critical executive level customer escalation communications.
  • Responsible for engaging senior client executives in the assigned accounts and leading the account team to achieve their respective target business case outcomes maximizing overall profitability whilst minimizing commercial risk and retaining client success.
  • Establish seamless and effective management and alignment across all critical cross functional areas/roles within Verizon and with third party partners to achieve the required business outcomes for Verizon and the client on assigned deals, including close collaboration with functional executives from Sales, Operational teams, Finance, PCM, Product Management, Commercial Management and Legal.
  • Partner with the Sales team provides the primary point of contact for all client requirements and expectations with regard to the Verizon relationship.
  • Drive continuous improvement, strategic reporting and proactive reviews required to achieve financial targets, client satisfaction, risk and compliance management.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Fluency in Japanese andEnglish.

Even better if you have one or more of the following:

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • A leader with management experience in the IT & Communications industry operating with major international corporate clients.
  • Knowledge and or experience with ITIL based managed services delivery experience in ITO, BPO and enterprise grade application management.
  • Effective communicator that is able to establish strong C-level relationships both internally and externally
  • Large scale international organizational management involving complex internal matrix management and external partner/third party relationships.
  • Demonstrable experience in formal implementation of service governance delivery models including working with partners and third party vendors.
  • Extensive professional knowledge of the Japan market, including but not limited to industry and technology trends.
  • Profit & lossaccountability, financial and general business unit management.
  • Excellent commercial acumen with demonstrable experience of successfully managing client and third party negotiations.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

Moving the world forward together

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