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What you’ll be doing...

In this role, you will provide technical leadership to the MIK System Performance team and provide direction to other network teams to achieve the team’s objectives - exceed the HQ KPI targets, winning Root and other benchmarking metrics, and maintaining Verizon’s network superiority. Serve as the lead 5G/LTE expert in the MIK submarket. Provide technical leadership and help guide the technical development of the Performance Engineers. Lead end-to-end troubleshooting efforts to determine which network components/elements would create the issues in the events of network KPI degradations. Develop expert-level knowledge of 5G/LTE and utilize this knowledge to guide the region towards making correct decisions as we deploy and optimize the 5G/LTE network, load new software upgrades, and implement new features. Ensure market network maintains its network performance superiority and reliability, leading the team to ensure prompt trouble identification and resolution and establish performance standards and tracking for the IP core network and RAN Network. Develop and implement processes to manage the overall diagnostics and trouble resolution/escalation for the VZW regional network-related services. These networks include 5G, LTE/VoLTE, CDMA, and EVDO.

  • Lead the MIK submarket in identifying and deploying RAN features that would improve the network performance and the customer experience.
  • Lead the Performance Engineers and work with RF Engineers, Network Assurance Engineers, and HQ teams to identify and correct potential issues that could negatively impact our Network KPIs.
  • Interface with regional network teams, Centralized teams, HQ teams, and equipment vendors for the purpose of operations support and root cause analysis.
  • Monitor and analyze call trending data to ensure service levels are met and maintained.
  • Initiate and manage new processes to improve RAN performance & quality.
  • Identify and recommend network changes to improve service quality including antenna modifications, system parameter adjustments, and software changes.
  • Work closely with other disciplines within the region utilizing strong communication skills to articulate priorities relating to the 5G/LTE network’s performance.
  • Partner with RF Engineering to help drive best-in-class RF network design to achieve the performance objectives.
  • Continue to provide the best network in the industry as measured by RootMetrics and other benchmarking metrics.
  • Work with Customer Service & the NRB to provide timely analysis and resolution of customer tickets.
  • Maintain a strong relationship with the Sales organization supporting them as necessary to establish and maintain confidence in Network superiority.
  • Work with other internal departments to set policies and procedures to enhance trouble resolution time. Work closely with Operations/Network Assurance to quickly resolve network-impacting issues.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

This position can be located in other valid Verizon locations.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to travel up to 25% of the time.
  • A valid driver's license.

Even better if you have:

  • Experience with one of the major RAN equipment vendors - Ericsson, Nokia, Samsung.
  • Bachelor’s degree in Electrical Engineering, Master’s degree or related technical field.
  • Solid RF Design/Optimization experience.
  • Working knowledge in 5G, either in RF Design or System Performance.
  • A strong/expert working knowledge of LTE and VoLTE Platforms.
  • Working knowledge of Ericsson systems including ENM, ENM scripting, and 3GPP standards.
  • Knowledge of System Performance tools like Airwave, RTT, xLPT, Truecall, VSON.
  • Knowledge of data analysis/post-processing tools such as DMAT, Irisview, Accurver, Windcatcher/Actix/TEMS Discovery.
  • Working knowledge of CDMA voice and data wireless infrastructure.
  • Understand the concepts of propagation modeling, data analysis, MIMO, higher-order modulation, SINR, PIM, etc.
  • General knowledge of digital communications including Ethernet backhaul, Fiber, FTTC, and microwave.
  • Understanding of RF engineering concepts and principles, including antenna and RF theory; propagation modeling.
  • Understanding of core network including but not limited to PDSN, CSR router, WDN router, Aggregate Router, CSCF, PCRF, AAA, HSS, MME, SGW, PGW, IMS, 7750 and Cisco 9K, 10K & 1K routers.
  • Knowledge of programming languages such as C++, Python, UNIX, scripting tools is a big plus.
  • Ability and willingness to work flexible hours to support night or weekend work as needed.
  • A team player with strong written and oral communication skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.

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