When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Deputy Chief Engineer will assist the Chief Engineer with the architectural design, performance, and integration for a large Avaya Unified Communications/Call Center Environment. The Deputy Chief Engineer will serve as Verizon’s technical point-of-contact for the program in the absence of the Chief Engineer. The Deputy Chief Engineer will assist with overseeing and validating all systems testing prior to installation into production, ensuring that the systems meet all technical requirements, and proactively monitoring the overall performance of the systems for capacity planning purposes. Upon request of the Chief Engineer:

  • Provide input into the strategic vision and tactical direction for the UC/CC program and operations teams.
  • Work with third-party vendors to develop roadmaps for evaluation of system enhancements and new releases.
  • Design and/or validate all major and minor changes to both a lab and production environment.
  • Work closely with the NGTP Operations Manager and Systems Manager to maintain and support complex HA consolidated UC environment for CONUS and OCONUS sites.
  • Understand and assist with the overall design and performance of the UC solution as well as the underlying network elements and dependencies.
  • Create and maintain a solution document to the interface layer.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office or customer days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or more years of experience implementing Avaya products.
  • Strong technical skills with networks, managed services, CPE, applications hosted/DCS services, security, IT services, contact center and/or unified communications.
  • Ability to obtain and maintain government sponsored security clearance.
  • Willingness to travel.

Even better if you have one or more of the following:

  • A degree.
  • The ability to lead a team.
  • Five or more years in Contact Center and Unified Communications.
  • Experience with service assurance (incident management), service delivery and contract management.
  • Experience working with global service desk and incident management functions.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.