When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Senior Manager, UX Research will manage, mentor and direct UX Research team members who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams. At times, they may be called upon to conduct hands-on research and story-telling during their teams' growth stages. They lead by example.

  • Direct, mentor and manage user experience research: Work across all of the work streams to help architect the approach for the insights research and own getting alignment on the Insights plan and methods for each work stream they direct. You will also be a key liaison with Design, Digital Operations, Marketing, Experience and Measurement teams to ensure that we are collaborating cross-functionally.
  • Directing insight formulation and story-telling: Coach direct reports on elevating the quality of the insights to ensure that they have strategic impact on solutions and are told in a compelling way.
  • Team growth and management: Partner with the Director of UX Research to manage the hiring, optimization and growth of the team to build a learning culture, ensure appropriate project focus and to develop their experience insight skillset. Promote and train teams to engage with business senior leadership as consumer champions.
  • Tools, labs and partnerships: Ensure that our internal labs are operating at a high-level to engage both our consumers and business partners. Support direct reports in the day-to-day management of partners / vendors that range from recruiting participants, hosting qualitative research, training and commissioning research that extends the impact of the UX Research team.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Four or more years of experience managing a team of four or more people.
  • Experience conducting/moderating and planning ethnographies, one-on-one’s, panels and remote testing environments.
  • Experience with qualitative generative research, evaluative methodologies and usability from concept formation through launch.
  • Experience managing vendors and partners.

Even better if you have one or more of the following:

  • A Bachelor’s or Master's degree in Psychology, Behavioral Science, Computer Science (with Human-Computer Interaction focus), Human Factors, Human Computer Interaction, Anthropology, Cognitive Science, Psychology or Design relevant degree.
  • Ten or more years of professional experience.
  • Eight or more years of experience in Experience Insights.
  • Experience providing insights to inform digital engagement (e.g., website, apps, api’s).
  • Experience conducting insight work for retail environments and in-person services.
  • Experience leveraging secondary data, trends and learnings to set the cultural context for the team.
  • Ability to work effectively in an agile context.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.

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