When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Wireline Operations Control Centers (OCC) provides provisioning, maintenance and dispatch support to the Retail, Wholesale and Enterprise business customer base and is open 24 hours, 365 days a year. We provide support for every product level from POTS service to Optical Carrier Systems. As part of the OCC team, you will be a part of a fast-paced and customer-focused work environment. You’ll supervise a team of 5-16 union-represented employees providing support for day-to-day center and field operations.

Responsibilities will include the following, but are not limited to:

  • Ensure Fios maintenance and provisioning work is ready for dispatch and completed on time, provide work flow quality control, build close relationships and coordinate with supplier work groups to meet customer commitments and operations metrics.
  • Trains, coaches, and counsels direct reports through observing employee performance.
  • Engages with employees to manage, evaluate and meet team performance and business metrics.
  • Conducts employee performance appraisals and communicates feedback effectively.
  • Supports the installation, maintenance, and construction of network services.
  • Evaluates trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.
  • Manages mandatory trainings on Code of Conduct, safety, systems and general process changes.
  • Maintains and secures administrative records for tracking employee attendance, employee contacts, records of work performed, trainings completed and other important metrics.
  • Resolves grievances and workplace issues to maintain and enhance a positive working environment.

Where you’ll be working:

In this worksite-based role, you'll work onsite at a defined location(s).

What we’re looking for...

You know how to motivate and inspire a team to thrive in a fast-paced, dynamic environment. Developing people and watching them grow is important to you. You see problems as puzzles just waiting to be solved. You understand our responsibility to our customers, and you’re excited to help us live up to it.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Knowledge of MS office applications (e.g., Excel, Word, Powerpoint) and Google Suite (e.g., Gmail, Docs, Sheets, Slides).
  • Willingness to work some weekends, holidays and early morning start time to align with the field needs.
  • Willingness to travel.

Even better if you have one or more of the following:

  • A degree.
  • Experience leading employees and/or union-represented employees.
  • Wireline Network Operations Field experience.
  • Experience with the following Verizon Systems: WFA/DO; VRepair; CoA; Work Manager/Dexter; iVAPP; iGO, AIMS, IPACD.
  • Experience with union contracts, labor relations and grievance processes.
  • Excellent oral and written communication skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.