When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Supporting networking devices within LAN/WAN environment.
  • Circuit troubleshooting that includes T1/E1, T3/DS3 and Ethernet Technologies.
  • Maintaining accurate logs of work efforts and keep business partners updated for stats and completion of work requests.
  • Utilizing the Verizon/Customer ticketing system; communicating in the form of email or phone call, and managing client expectations by providing accurate information regarding the current status of the requested task/change in line with procedures.
  • Participating in High and Critical bridge calls to perform concurrent troubleshooting with level two technical groups, third-party vendors, and business partners to efficiently drive the incident to a resolution.
  • Performing service desk functions which include basic troubleshooting to rule out issues with the network and routing tickets to appropriate support groups for a timely resolution on agreed Customer SLA. This also includes monitoring ticket queue, managing and validating ticket updates through resolution, including communication with applicable third-party vendors.
  • Adhering to customer laid out processes, SLA, LOA and comply with ITIL best practices.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have one or more of the following:

  • A degree.
  • Ability to effectively communicate in English to include spoken communication, professional writing, technical writing and effective email writing.
  • Network Operations experience with Cisco devices and other networking technologies.
  • Knowledge and experience in T1/E1, T3/DS3 and Ethernet Circuits troubleshooting and repair.
  • Ability to multi-task and balance competing priorities.
  • Ability to thrive in a demanding, fast-paced 24x7 operations support environment.
  • ITIL Foundation and Cisco Certification (CCNA/CCNP) – Collaboration.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.