MoveTheWorldForwardTogether

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

In a call center environment, you’ll be supervising the team responsible for resolving customer issues, and conducting root cause analysis to improve the customer experience. You will achieve maximum productivity and customer satisfaction by evaluating team results, providing direction, and mentorship, while leading and motivating your team to build impactful processes.

  • Ensuring timely, complete and cost effective workflows.
  • Ensuring compliance with federal and state credit and collection laws.
  • Partnering with staff to recommend standard methodologies for undertaking collection efforts.
  • Preparing daily, weekly, monthly quality assurance and customer issue trending reports.
  • Observing team to ensure customers are being contacted properly, processes are followed accurately and mitigation efforts are implemented.
  • Managing the escalation system and monitoring results to ensure customers are being contacted properly.
  • Performing quality checks to ensure accuracy and thoroughness.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You thrive in a fast-paced, dynamic environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. As an outstanding supervisor- inspiring and developing your team to achieve great results is personally rewarding for you. People trust you - you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have one or more of the following:

  • A degree in Business Administration.
  • Led a team, ideally in a call center environment.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.

Moving the world forward together

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