When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Our success depends on delighting our customers and making sure they stick around. You’ll be leading the team that handles post-sales relationships with our clients, ensuring that their expectations are met or exceeded. In addition to organizing and supervising the team’s work, you’ll build a great environment for your team by providing transparency, direction and feedback. Living up to our customer commitments is a top priority—you’ll play a key role in making sure we do exactly that.

  • Leading a team of Client Service Managers, planning and reviewing their work, removing barriers and solving problems to help them be maximally productive.
  • Support Customer SuccessOperations
  • Responsible for contract renewals
  • Overseeing customer performance analysis related to post-sales support in areas of SLA compliance, Service Delivery, Billing and overall account support.
  • Guiding team members in dealing with especially challenging service issues.
  • Ensuring team members maintain strong customer relationships.
  • Setting departmental goals and budgets.
  • Initiating new processes to improve the team’s performance.

Truly a “people person,” your outstanding interpersonal skills mean you’re able to build positive relationships with a variety of people, including C-suite executives. And as a leader, you’re able to build engagement, motivation, and a sense of ownership in your team members. You’re comfortable leading a technical function—complex integrated solutions are your specialty. You understand our responsibility to our customers, and you’re excited to help us live up to it.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or relevantyears of work experience.
  • Project and program management experience.

Even better if you have one or more of the following:

  • A degree.
  • Led a team.
  • Relevant years of experience managing multiple programs, personnel, and profit and loss (P&L).
  • Experience with service assurance (incident management), service delivery, finance/billing and contract management
  • Experience working with global service desk and incident management functions.
  • Strong technical skills with networks, managed services, CPE, applications hosted/DCS services, security, IT services, or unified communications.
  • Certifications, like Cisco or ITIL Foundations V3 through Expert level.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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