When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Our success depends on the quality of our network. We have high expectations for our system, and you’ll be using drive data and trouble ticket reports to spot problem areas and recommend fixes. And when system problems occur, or a customer reports an issue, you’ll investigate and find a resolution. Help us deliver on our promise to customers - the ability to make and maintain clear, uninterrupted connections.

You will actively provide support for overall network performance on the macro-Network and use a wide variety of tools to ensure optimal and reliable service for Verizon Wireless customers, as well as, constantly evaluate and improve performance trends and take action to investigate and resolve performance degradations.

  • Developing and implementing processes to manage the overall diagnostics for the Verizon Wireless regional network related services. These networks include legacy 3G, 4G LTE and 5GUW.
  • Ensuring proper VoLTE functionality, optimization and project management of problem areas in order to improve performance and/or capacity through the use of field changeable parameters.
  • Investigating and resolving customer complaints regarding service.
  • Working on customer complaints and trouble tickets by examining/interpreting performance metrics (e.g., dropped calls, throughput rates) and data to determine what issues are most impactful.
  • Performing all RF Performance activities required to support the network build program (i.e., new cells, modifications, and carrier adds).
  • Analyzing performance metrics and driving test data to improve the customer experience with focus on voice and data performance.
  • Using traditional means of finding and resolving system issues.
  • Collaborating with various departments (Area and HQ Network, Network Operations, Network Engineering, and Maintenance Engineering) as well as vendors to implement changes and troubleshoot.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

Never satisfied with the status quo, you thrive on continuous improvement. You have a good domain experience in performance management tools, call processing, frequency planning, and all aspects of cellular networks. You enjoy the process of solving issues while empowering the team around you to do the same.

You will need to have:

  • Bachelor's degree or one or more years of work experience.
  • Knowledge of cloud computing and wireless networks.
  • Experience in Microsoft Office (especially Excel, Word, and PowerPoint).
  • Valid driver's license.
  • Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

  • A degree in Computer Science, Electrical Engineering, or related area.
  • Willingness to work shifts.
  • Experience and certification on DAS OEM platforms such as Corning, Commscope, Teko/JMA, SpiderCloud, and Nokia MBI.
  • Knowledge of IP and transport protocols.
  • Knowledge of Datapro and MapInfo.
  • Knowledge of data analysis/post-processing tools such as Irisview and Windcatcher/Actix.
  • Knowledge of propagation and optimization modeling tools such as Planet, Atoll, ACP, DB Planner, and IBwave.
  • Knowledge of Nokia/Samsung systems including OSS, 3GPP, and LTE standards.
  • Ability to understand, compile, evaluate, and present complex data and solutions.
  • Ability to differentiate and diagnose RAN and CORE related problems; understanding of Systems Engineering aspects related to RAN & proficiency in Core level call flow analysis. IMS understanding.
  • Capability to interact effectively with internal and external customers.
  • Knowledge of 5G, LTE, and CDMA technologies.
  • Knowledge of LTE including VoLTE and RAN Networks.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.