Network Operations Supervisor

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

NY Metro Power Operations is seeking a talented and motivational leader to manage a 24x7 team in New York City. The Supervisor’s primary responsibility will be leading a team of technicians and assuring network reliability for our customers. A successful candidate must be able to partner internally and externally with peer organizations and vendors to provide technical and people leadership.

You’ll provide leadership and support to oversee the sustainability of the nation’s largest and most reliable 5G network. Your role will involve leading and developing a high-performing team to effectively perform network management responsibilities, drive project completion, and ensure our effectiveness in responding to real-time escalation issues. We are constantly innovating to enhance the customer experience. Your responsibilities include

• Leading, motivating, and developing a high performing team while driving change to meet strategic business goals.
• Proactively monitoring the network and effectively enforcing preventive maintenance.
• Providing technical assistance and communicating technical information and status to customer service centers, technical support organizations, and management teams.
• Developing and implementing global response plans to network-impacting events.
• Sharing best practices and mentoring to share knowledge of telecommunications equipment and technologies.
• Maintaining efficiency and productivity metrics.

What we’re looking for...

You thrive in environments where your strong leadership skills, business acumen, and technical expertise are key to driving the success of multifunctional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• AC and DC Power Maintenance and backup generator knowledge.
• Willingness to travel up to approximately 50% of the time.
• Valid driver’s license.

Even better if you have one or more of the following:

• Experience in the telecommunications industry.
• Operations experience and electrical knowledge.
• Technical knowledge of network equipment and systems.
• Knowledge of electrical safety, lockout/tagout procedure, personal protective equipment, central office power and or experience with Verizon internal systems(Manager Central, Optix, vRepair, OASIS, Kirke, eMOP, CCP, DDPA, NQQI and EHS portal).
• Commercial Driver's License.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a New York work location, the compensation range for this position is between $99,000 and $184,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience.  This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.