Customer Lead Engineer - Network Operations

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We seek to hire a Customer Lead Engineer for Network Operations!

You will become responsible for managing a large custom network solution for a Verizon customer in Europe.

• Becoming the in-depth technical expert for this customer, their managed network solution and relevant processes.
• Building and maintain a key trusted business partnership with your assigned customer contacts and the project team.
• Supporting our operations teams by troubleshooting and resolving incidents with e.g., WAN, LAN, Voice and Security services.
• Identifying service improvement opportunities and drive those forward with the relevant stakeholders.
• Supporting our availability targets through effective problem management and diligent quality checks.
• Building and maintaining customer specific documentation required within operations and provide internal trainings.
• Being available to work outside business hours for planned maintenance or on call activations.
• Joining customer and project meetings online, at Verizon or customer locations.

What we’re looking for...

Your technical skills are top notch, and you are known for digging into the details to find the best solutions. You know how to get to the bottom of your customers’ needs, and how to manage your partners’ expectations. Talking to people comes very naturally to you and you have an ability to communicate complex information in a way that people understand – whether verbal or written.

You’ll need to have:

• Bachelor’s degree or relevant work experience.
• Experience in troubleshooting complex IP networks and services.
• CCNP networking level knowledge.
• Automation and scripting experience.

Even better if you have one or more of the following:

• A degree.
• Experience with WAN, LAN, Voice and Security solutions.
• Experienced in negotiating, documenting and maintaining processes.
• Scripting experience in Python.
• Knowledge of ITIL and UNIX skills.
• CCNP R&S certification or other.
• Team player with excellent communications skills and a passion for customer service.

If Veizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.