MoveTheWorldForwardTogether

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Customers expect our networks to perform at a high level all the time. That’s where you come in. You will investigate, evaluate and resolve network performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition.

Our success depends on the quality of our network. We expect great things for our system.

The focus of this role will mainly be for a geographical cluster of macro and small cells:

  • Monitoring network KPIs and address acute problems promptly.
  • Using network metrics, drive data, crowdsourcing data, and trouble tickets to identify problem areas and recommend short, mid, and long term fixes.
  • Investigating system problems or customer reports of an issue and find a resolution. That's either by working with the field team for hardware related problems or leveraging optimization techniques such as RF shaping, parameter optimization, and trials for non-hardware related network problems.
  • Making and maintaining clear, uninterrupted connections by analyzing our network’s capacity and coverage and looking for ways to make improvements.
  • Implementing various system performance improvement plans.
  • Recommending and evaluating the impact of new macro and small cells and optimize the cluster as needed.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

Never satisfied with the status quo, you thrive on continuous improvement. You have a strong domain experience in performance management tools, call processing, frequency planning, and all aspects of cellular networks. You enjoy the process of solving complex issues while empowering the team around you to do the same.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Valid driver’s license.
  • Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

  • A degree in electrical engineering.
  • Experience in the cellular industry, network experience.
  • Experience with RF propagation tools and radio test equipment, like Ascm, DataPro, Spectrum Analyzers, Actix, Windcatcher, or RF Scanners.
  • Knowledge of intermodulation, distortion, interference detection, and mitigation techniques.
  • Knowledge of antenna characteristics or antenna system design and selection.
  • Knowledge of frequency planning constraints and requirements such as C/I, co and adjacent channel criteria.
  • Knowledge of LTE, VoLTE, Evdo, or CDMA.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Moving the world forward together

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