Responsibilities

The OnCue organization in Verizon is looking for dynamic Ops Center Supervisors to be a founding member of the Ops Center. You will lead a shift that monitors, analyzes, troubleshoots and implements corrective actions of end to end OnCue video delivery systems. The OC will operate in 24x7x356 mode and needs shift supervisors to work along with shift OC technicians and cross-functional departments.

  • Supervise the shift OC technicians.
  • Be the OC escalation POC for the shift and work with shift OC technicians and OnCue team.
  • Major Incident Manager/Change Manager roles for SericeNow and other tools.
  • Monitor, analyze, troubleshoot and implement corrective actions of video delivery systems.
  • Maintain and manage the knowledge articles and database.
  • Work independently with ability to lead/coordinate medium projects and provide resolution for a wide range of complex problems which include installation and testing of associated hardware/software, scheduling/tracking and providing schedule/cost estimates to project team.
  • Analyze customer requests for specific requirements and with planning, determine best operational solutions.
  • Lead projects, provides guidance and training to less experienced personnel and or provides highest level of support. Makes recommendations that are generally followed by leadership.

Qualifications

  • Experience in monitoring, analyzing, troubleshooting and implementing corrective actions of video delivery systems.
  • Experience working in cable Headends, FiOS, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center.
  • Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required.
  • College degree preferred or equivalent experience
  • Experience in Cable Headends, Hubs, FiOS, OTT environment, Web Services, Servers and VOD.
  • Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.
  • Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.
  • Willing to work in a shifted 24x7 operations environment including holidays and weekends.
  • Experience working with command-line based applications using a UNIX or Linux OS.

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