Technical Support Specialist

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This role will aim to provide advanced customer service and technical support to end-users for hardware and software. You will analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary. This position will install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.

• Setting up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.
• Guiding and explaining policies and procedures to IT support staff and end-users.
• Communicating and translating technical information to nontechnical end users; maintain communication and monitor incident through resolution.
• Maintaining, implementing and troubleshooting end-user support for applications, mobile devices, and servers.
• Reviewing, updating, and maintaining documentation to ensure internal processes and procedures, workflows, and training manuals are current.
• Reviewing and evaluating new hardware and software products; recommend the implementation of new products.
• Creating, tracking, and maintaining reports and provide updates to management.
• Assisting in tracking and maintaining hardware and software inventory. Onboarding and offboarding of the Verizon employees.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• Knowledge of macOS, Windows and/or Linux operating systems.
• Knowledge of script automation with at least one of these technologies: PowerShell, Bash or Python.
• Strong interpersonal and communication skills.
• Strong troubleshooting skills, with the ability to resolve problems using systematic troubleshooting, web KB searches and consultation with other members of the IT team.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Colorado work location, the compensation range for this position is between $65,000 and $121,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience.  This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.