When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will be supporting Tier 2 Engineering application suite for our Consumer and Business customers. When these applications are performing well, they are an important part of the overall customer experience. You will work closely with stake holders to streamline operations and monitor the health and performance of the application suite. The solutions you implement will help meet our customer’s needs and make it easy for them to do business with us.

  • Developing and implementing process suggestions for maximizing operational efficiency, profitability and key application throughput measures.
  • Developing and enhancing Tier 2 engineering tools to support field operations functions by creating dashboards, utility screens, order correction tools etc.
  • Developing key monitoring dashboards for Operations Management and ensure key ease of use.
  • Suggesting and implementing new proposals and technology to enhance business productivity including automation, process enhancements, business enhancements and policy changes.
  • Collaborating with functional units of an organization to develop and integrate new or existing services.
  • Managing Application engineering services to ensure they meet client/customer expectations and requirements and will be working on work shifts to ensure efficient operations.
  • Developing reporting metrics for the application and trending of the tickets.
  • Building and maintaining positive trust relationship with key stakeholders across IT and Frontline teams.
  • Ensuring IT Field operations comply with all local and federal labor laws and legislations.
  • Creating and implementing fieldops tools to enhance operational effectiveness.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience in Java-based technology stack.
  • Experience in Spring Boot Microservices, Spring Reactive framework, GraphQL, Cassandra, AWS, Kubernetes and EKS, ELK Stack.
  • Experience in DevSecOps with cloud exposure.
  • Experience in AWS & ELK technology stack.
  • Experience in Kubernetes, GraphQL and Spring reactive services.

Even better if you have one or more of the following:

  • A degree.
  • Ability to multi-task and succeed in a fast paced, dynamic work environment.
  • The ability to quickly debug application problems and provide short and long-term solutions.
  • Experience in dealing with Java based systems at an enterprise level.
  • Ability to interact and communicate successfully with business partners and technology teams.
  • Experience in working with cross-functional teams and projects.
  • The ability to guide and develop DevOps and CI-CD pipeline implementations for Aggregate Services.
  • Knowledge of Java, Spring Boot, Microservices applications, and the ability to troubleshoot production and non-production incidents with relative ease.
  • Strong critical thinking and problem solving skills.
  • Strong business acumen and organizational skills.

If Verizon and this role sounds a like a fit for you, we encourage you to apply even if you don’t meet every "even better" qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.