Systems Performance Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Customers expect our networks to perform at a high level all the time. That’s where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition.

• Analyzing our network’s capacity and coverage, and looking for ways to make improvements.
• Performing all RF performance activities required to support the network build program (new cells, carrier additions, equipment migrations, etc.).
• Developing and implementing various system performance improvement plans. Specifically maximize the ability to connect to the network and improve the ability to retain a network connection without interruption.
• Recommending and evaluating the impact of new cells.
• Coordinating intersystem optimization and consider all FAA/FCC issues. Coordinate with RF Engineering regarding spectrum exhaust to prevent system blocking.
• Monitoring and troubleshooting system problems.
• Coordinating intersystem optimization.
• Implementing network directives and features per company objectives.
• Analyzing Root Metric results, identify gaps and find solutions to resolve issues working with other groups such as RF planning and Deployment teams.
• Programming languages Java Script, CPP, Ruby, PHP, and SQL
• Identifying causes of RF interference, make recommendations and provide solutions for reducing interference.
• Performing E2E network troubleshooting.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

Never satisfied with the status quo, you thrive on continuous improvement. You have a strong domain experience in performance management tools, call processing, frequency planning, and all aspects of cellular networks. You enjoy the process of solving complex issues while empowering the team around you to do the same.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Valid driver’s license.
• Willingness to work some nights.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree.
• Experience in RF propagation tools and radio test equipment, like QXDM, DataPro, Spectrum Analyzers, Actix, Windcatcher, Wireshark, Irisview or RF Scanners.
• Knowledge of intermodulation, distortion, interference detection, and mitigation techniques.
• Knowledge of antenna characteristics or antenna system design and selection.
• Knowledge of frequency planning constraints and requirements such as C/I, co and adjacent channel criteria.
• Knowledge of 5G, LTE, VoLTE, WiFi and FWA
• Knowledge of CRAN Hub architecture and associated parameters.
• Experience in programming Python, Matlab, VBA, Perl.
• Knowledge of Data Analytics.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.