Coordinator BGCO Customer Service

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

With every call, you’ll have the opportunity to support our customers with innovative technology, products, and services. Your role will be to work with our business and government customers over the phone to answer their questions and see how you can help solve their business challenges. Now it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience all while working remotely from the convenience of your home office.

• Growing our business within existing accounts.
• Building customer relationships, earning their loyalty and trust.
• Asking questions, listening intently, and identifying what the customer really needs.
• Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns.
• Selling the value of Verizon solutions and increasing company revenue.

Where you’ll be working...

In this remote role, you'll work from home with occasional in-person trainings and meetings.

What we’re looking for...

Problem solvers who lead with empathy. When our business and government customers come to us with complex challenges, you'll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so you’ll know how to apply your resources to determine the right solutions.

You’re motivated by change. Whether it's using new tools to better serve our customers or trying different ways to generate sales, you’re up for the challenge.

You’ll need to have:

• Bachelor's Degree or one or more years of work experience.
• One or more years of customer service and/or sales experience.
• Willingness to work a flexible work schedule including evenings and weekends.
• The ability to meet all home office requirements and be located in the state of Utah.

Even better if you have one or more of the following:

• Associate’s degree.
• Demonstrated self-discipline, time management, and virtual collaboration skills.
• Demonstrated strong verbal and written communication skills, and the ability to work well with others.
• Demonstrated strong customer relation skills.
• Experience resolving customer issues, billing, and/or handling product Q&A.
• Experience promoting and/or selling products and services.
• Technical acumen and interest in learning new technologies.
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.

Home office requirements:

• Home office must be located within 90 minute commute of the location on the requisition.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25 mbps (per your service plan). Wireless connections, satellite, or DSL are not acceptable.
• A dedicated quiet and private workspace.
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
• The ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.