Engr II-Application Support

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

At VCG Verizon India Field Operations, we provide complete production support for the assisted channels to ensure that all the mission critical applications are being monitored via alerting reports/dashboards to provide seamless customer service and all the customer escalated issues/ AYS tickets created by reps are being addressed within stipulated SLA’s.

• Running the war room meetings with Dev teams for addressing the priority AYS tickets.
• Triaging for the AYS tickets created by reps and resolving the tickets within the given SLAs.
• Creating CMD for the critical issues and helping the dev teams with our level two triaging analysis to make sure critical issues are being addressed and fixed.
• Ensuring the flow through of orders from submission to fulfilment, activation, and billing is one hundred percent.
• Tracking the KPIs and review them with the leadership team regularly.
• Working on the priorities set for the Tier 2 operations team that will completely own the Promotions and order management operations.
• Working in shift-based delivery in the Tier 2 operations team to support the business needs.
• Focussing on automating the repeated work with a strong engineering focus that will improve the efficiency of the operations.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or one or more years of work experience.
• Experience in the Operations Incident ticket level two triaging.
• Experience in handling the CMD efforts / War rooms.
• Experience in PL/SQL, Java, and Python technologies.
• Experience in the NSA Domain knowledge.
• Experience in JIRA's, Reporting tools, Kibana.

Even better if you have one or more of the following:

• Good Analytical Skills in solving problems.
• Knowledge of Unix Shell Scripting.
• Knowledge of Relational database and NoSql Cassandra.
• Knowledge of UIPath, RPA Automation.
• Knowledge of Java, and Spring Boot.

If Verizon and this role sounds a like a fit for you, we encourage you to apply even if you don’t meet every "even better" qualification listed above.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.