What you’ll be doing...

Why Verizon?
At Verizon, we do much more than sell technology. We deliver game changing solutions that enhance the agility, productivity and global reach of businesses. Ingenious solutions that connect people the world over. Pioneering solutions that transform the way communities live, work and play.

We lead. Others follow. No-one can match our capability to design, build and operate integrated global offerings, cutting-edge information systems and mobile technologies. We use our expertise to create powerful answers to today’s business issues. At Verizon, we believe loyalty is a trust you earn with your customers by first proving your loyalty to them. When you value people for who they are, and not merely for what they can do for you, you forge a trust that grows with every interaction.
We’re inspired to solve the toughest challenges. We relish the chance to shape tomorrow’s biggest ideas. It’s an exciting time to join us.

Are you ready to enhance a best in class enterprise sales team that thrives on teamwork and collaboration? Can you see yourself delivering solutions in everything from Cloud, digital channel integration, enhanced self-service, customer insights, predictive analytics and CX process improvement? Do you want to make a difference and change the way the Customer Experience world works? Welcome to Verizon – a company you can be proud to sell for.

What you’ll be doing...

As CX (Customer Experience) Consultant you'll be a subject matter expert in customer experience (IVR solutions), and lifecycle customer engagement, you’ll work directly with prospects to direct strategic sales activities. You will consult with prospects & customers to initiate and pursue opportunities through the customer buying cycle. This is a direct sales, quota bearing role that will work closely with Prospects and Verizon Business Core Account Teams to drive new opportunities for closure relating to CX, Customer Engagement, and Contact Channel Integration.

Verizon’s Customer Experience Consultants (CXC) will help clients achieve their desired business outcomes by working “outside-in” – starting with client’s customers’ needs and partnering to design an effective, effortless journey that helps earn client loyalty and makes them advocates for your business. The CXC will take an empathetic approach and promote the full range of Verizon digital solutions to help clients:

  • Improve the client’s customer satisfaction metrics
  • Create client brand loyalty through improved end-to-end customer experience
  • Increase market share by offering a superior service experience
  • Use methodologies like voice of the customer to improve customer retention
  • Deliver seamless service solutions that span any channels customers choose

The Future
Ours is a powerful and growing business. Verizon is a Fortune 15 company with revenues of $120.6 billion. And a workforce in more than 150 countries. We’re a leader in transforming enterprises, including 97% of the Fortune 1000. From intelligent networking to connected machines and smarter security, we help clients leverage technology to deliver better business outcomes and performance. We’re also a business that invests in its people. Last year Verizon spent more than $275 million on employee training, development and tuition. This enabled us to hone the skills of all our people. And earned us a spot in Training magazine’s ‘Hall of Fame’. So as you contribute to our business, we’ll make sure you grow. And get the rewards you deserve. Competitive salaries are enhanced by plenty of incentive awards for sales performance.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or moreyears in selling CX and or IVR Solutions, SaaS/PaaS.

Even better if you have:

  • A degree.
  • Nine or moreyears of experience in CX strategic direct sales.
  • Ability for customer empathy, solution co-creation ability, proficiency to integrate diverse offerings, a talent to create value through partnering and knowledge of complex customer solutions.
  • Experiencein outcomes based selling, customer experience, engagement management, software as a service, customer interactions, and traditional Contact Centers (IVR).
  • Experience with industry offerings, PaaS, professional services, business process improvement.
  • High level of both technical and business acumen.
  • Experience developing business relationships at C-levels and Leaders business unit.
  • Ability to lead a group of internal and external stakeholders to a common goal is critical.
  • Experience incustomer contact base and industry contacts gained over years of solution selling.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.