What you’ll be doing...

At 140 West, you will be part of the energy that’s evolving the Verizon brand to become a leading technology player. The new Tribeca space brings together some of the industry’s sharpest minds across a multitude of disciplines, creating an integrated team that is responsive and innovative across every Verizon touch point.

The Account Manager - Cross Channel manages internal clients, provides strategic counsel, helps lead creative development, and assists in business development. They possess deep knowledge and experience, and are nimble and well-organized. A passion for marketing and the creative product is necessary. The Account Manager will work closely with clients, creative counterparts and project managers to ensure the creative work addresses business needs and meets creative excellence expectations. Finally, the Account Manager will ensure project management follow-through and accurate delivery. Responsibilities include:

  • Serves as initial point of contact for all aligned client projects and recommends and advises clients on options and capabilities utilizing marketing best practices and channel knowledge.
  • Maintains the “big picture” for projects and client requirements ensuring that related deliverables are treated appropriately.
  • Evaluates creative brief content for completeness and actionable content that will enable the creative team to create on-target deliverables for the client.
  • Partners with clients to enhance creative brief quality and identify key messages.
  • For Tier 1 projects involving multiple components, assists in strategic development, may prepare cost/time estimates, monitors “big picture” progress, and tracks major milestones and actual costs against estimates.
  • Provides strategic counsel and develops a “trusted advisor” relationship with aligned clients.
  • Partners with client to develop an Account Plan identifying Tier 1 Creative Services/Marketing projects and goals, as well as expected Tier 2 and Tier 3 needs, across a calendar year that enables Creative Services to staff, prioritize and plan to meet those needs; reviews and updates Account Plan at set intervals during the year.
  • Acts as main liaison between internal marketing and the in-house agency.
  • Serves as the voice within the creative studio for the client and facilitates client interaction with the designers and writers as appropriate. Ensures that the creative team understands client requirements and perspectives and that the final output aligns as appropriate.
  • Understand client products, audiences and business objectives and ensures they are applied to client products; collaborates with designers and writers to ensure product delivers on client promises.
  • Reviews products for quality, consistency, accuracy, and advancement of the visual and verbal brand in design reviews, and ensures that consistent image/message is conveyed across the client’s products.
  • Sets expectations with clients, e.g., when and what they will see next as part of the creative process, budget expectations, solution response expectations, and follow-up process and metrics expectations.
  • Appropriately balances client desires, business needs, marketing standards, and brand identity.
  • Works with manager and extended team to develop departmental standard operating procedures, workflows and enhanced infrastructure.
  • An ambassador for the marketing department objectives and point of view on the company’s brand and its visual and verbal brand identity.
  • Executes client requests and project management with accuracy, producing zero errors in work (all client edits are implemented correctly; spell check was run; and specs, brand, deadlines, and budget were adhered to).
  • Reviews briefs ensuring creative services team fully understand the objectives.
  • Leverages research and data to support client business solution strategies.
  • Pragmatic with creative business strategies always keeping an eye on the objectives of the assignment.
  • Adept at crisis management, resourceful and solution-oriented.
  • Exhibits broad understanding of traditional and emerging channels.
  • Exhibits ability to gain deep knowledge in specific channels or vertical markets as required by specific Client’s business units and larger organization’s industry.
  • States opinions clearly and can verbally update clients on project status.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelor’s degree in marketing, communications, advertising or business.
  • Five or more years of professional level experience; at least two of which are in an account management role either in an external or internal advertising agency.
  • Experience in managing a brand’s portfolios and pitching for new business.
  • Two or more years working in an internal corporate account team.
  • Ability to write briefs, work closely and collaborate with all disciplines within the agency and with clients.
  • Demonstrated knowledge of marketing best practices.
  • Ability to partner with clients to write thorough and actionable creative briefs.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.