What you’ll be doing...

The Verizon CX Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touch points through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience.

You are a model design practitioner who facilitates and delivers sound design solutions through collaboration with team and partners. You excel, model, or teach at least one of the core disciplines and reliably perform in others. You are accountable for the growth of yourself and the other designers on your team. Other designers look to you as an example. You produce sound, effective design solutions, and draw connections between projects and the organization’s broader strategies. You collaborate with your team to come up with ideas and make things, but also guide them to make the right decisions for the user and business. You continue to mentor designers in your areas of expertise on your projects and help designers make connections between core disciplines. You support the team, are sensitive to their goals and challenges, and deliver real-time feedback. You facilitate collaboration with product, tech, and business partners on your projects. Outside of your projects, you externalize your skills and knowledge to colleagues.

  • Generate multiple credible design solutions.
  • Engage in divergent/convergent group work.
  • Judge solution quality and context appropriateness.
  • Guide a range of exploration.
  • Provide directional input.
  • Identify design problems and opportunities within brief/context.
  • Design within an established set of rules (patterns, guidelines, constraints, principles, etc.)
  • Articulate user, business, or technical reasoning for design decision.
  • Maintain organized working files and project directories.
  • Explore, refine, and document solution thoroughly.
  • Attentive to detail.
  • Maintain fluency in shared tools and software.
  • Objectively evaluate and refine concepts based on learning’s from prototypes.
  • Target appropriate methods and fidelity based on learning objectives.
  • Create prototypes to: (1) better knowledge of the problem or requirements (2) communicate and create consensus around designs, or (3) better demonstrate design intent or feasibility.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience designing technical/business web applications.

Even better if you have:

  • A Master's degree in design or related field of study.
  • A portfolio of UX design work from pencil and whiteboard, to wireframes and prototypes (blog, Dribbble, Github, etc).
  • Ability to digest and translate complex technical requirements into intuitive experiences.
  • Portfolio examples of enterprise applications.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.