What you’ll be doing...

As a Manager of Communications Research within Consumer Insights, you will uncover and create actionable insights to drive our communication and brand strategies to drive Verizon’s overall competitive advantage. The work you do will inspire us to launch the most creative and successful 360 advertising and marketing campaigns, because of our enhanced understanding of consumer needs. You’ll design and manage research studies to ensure that we get the best market insights to drive our decision making and communication strategies. By helping us understand and anticipate customer needs, you’ll be shaping what’s next for us

You will be working cross-functionally to understand key business communication and advertising issues and ensuring a cohesive and integrated communications research plan, including both pre-testing and in-market performance. You’ll also be synthesizing information from various sources into meaningful insights and presenting actionable recommendations to leaders.

You will work closely with various parts of the CMI team including the brand and NPS tracking team, the value proposition team, and the UX research team.

What we’re looking for...

You are a resourceful researcher with demonstrated effectiveness of consultative skills and brand and advertising expertise. You have experience and a genuine interest in ads, strategy, insights and people. You enjoy contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating and employing innovative research and operational approaches

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Consumer market research experience.
  • Experience in primary quantitative research (questionnaire development, navigating survey programming logic, reading and developing cross-tabulations, etc.) and experience designing research projects, both qualitative and quantitative, to address business needs.
  • Experience managing research agencies and work-flow to ensure quality and accuracy, cost efficiency, and timely completion of projects.
  • Experience inongoing campaign tracking.
  • Willingness to travel.

Even better if you have:

  • A degree in marketing or market research related degree.
  • A mix of research vendor/agency and client side experience.
  • Superior project management skills - capability to prioritize among multiple parts of the business and projects.
  • Strong computer skills (Excel, PowerPoint, Word).
  • Capability to articulate rationale and tie to creative briefs.
  • Capability to synthesize data from multiple sources and translating findings into actionable consumer insights and recommendations.
  • Experience operating in a dynamic, rapidly evolving tech environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.