What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service, as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.

  • Providing support to customers that have basic technical problems.

  • Documenting every interaction using one of the many tool sets provided.

  • Advocating for the customer by escalating unresolved issues to the next level of support.

  • Maintaining user, customer, and departmental confidentiality at all times.

  • Performing 1st line diagnostics in the Verizon Voice, VoIP and UCC networks.

  • Handlingtrouble tickets for all incidents that belong to the above services.

  • Workingwith internal and external technical support.

  • Providingupdates to the customer and responding to requests for information.

  • This is for an 8 hrs working time during business hours. However it can be required to work on public holidays and to work in a Shift.

What we’re looking for...

You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric, and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You’ll need to have...

  • Knowledge of IP networks.
  • Interest and basic knowledge of VoIP/IPT technologies.
  • An upper-intermediate level of English – both written and spoken.
  • Strong analytical skills with demonstrated problem solving ability.
  • A Customer focused mindset.
  • Excellent communication skills.
  • A structured work approach.

Even better if you have...

  • A degree.
  • Experience in technical customer service. Ideally, an ITIL service desk.
  • Computer knowledge. Ideally, with ticketing software.
  • Experience in operating Voice and/or IP networks
  • Understanding of routing and switching and/or VoIP/IPT technologies
  • Proficiency with MS-Office applications
  • Some years’ experience in service provider companies
  • Excellent interpersonal, written communications skills
  • Fluent English communication skills both written and verbal
  • Very customer and service oriented


When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.