What you’ll be doing...

You’ll get to be a critical component in supporting the Sales team with growth for our VBGT2 Team. Driving a vision and purpose along with our strategic and tactical plans for the support of our VBG Sales Teams. You’ll build the culture within your team for high performance and outstanding support while providing excellent customer experiences when the normal business processes fail.

  • Identifying and implementing corrective actions.
  • Developing, assigning and monitoring service engagements.
  • Leading multiple direct reports to produce high performance and a great Customer Experience (CX).
  • Aiding in training our sales and clients on new products and services available in the Verizon Enterprise Center.
  • Networking and researching to aid in closure of open tickets via a defined escalation path.
  • Generating and analyzing service engagements for monthly reporting.
  • Maintaining the pulse of escalation trends for development opportunities within the business.
  • Driving cross channel support along with partnering with Business Sales within VBG.

What we’re looking for...

You thrive in a sales support environment, and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you’ve succeeded when your team is delivering.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Billing/Order Management/Repair systems knowledge.
  • Valid driver’s license.

Even better if you have:

  • A degree.
  • Three or more years of experience in service management/marketing/sales.
  • Leadership/supervisory and project management experience.
  • Knowledge of the wireline and business industry.
  • Experience developing and coaching a high performing team.
  • Proven success in customer resolution and satisfaction while ensuring SLA/KPIs are achieved.
  • Strong analytical and reporting skills.
  • Proficiency in Microsoft Office applications.
  • Strong interpersonal communications skills.
  • Time management and prioritization skills.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.