What you’ll be doing...

You will be working as a Supervisor (Team Leader) in our shared Service Desk / NOC team supporting complex network services and bespoke solutions for dedicated customers. Joining the team you will face an interesting mix of tasks focusing on customer satisfaction, meeting key performance indicators, team development and team management.

Leading the 24x7 and day shift team, being supported by a Deputy Team Leader, you will run a team of engineers representing Service Operations to external and internal customers.

  • Effectively handling Incident Management, Situational Management, and Unplanned Outage Events with your team.
  • Providing technical assistance, communicating technical information and status to management teams and other stakeholders.
  • Leading, motivating, and developing a high performing team while driving change to meet strategic business goals.
  • Sharing best practices and mentoring to enhance performance and skill level of the team.
  • Managing team resources efficiently.

What we’re looking for...

You thrive in environments where your strong leadership skills, business acumen, and technical expertise are key to driving the success of multifunctional teams. The full life cycle of performance network management and working within its established procedures and communication requirements is motivating work for you. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll need to have...

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience with people management.

Even better if you have...

  • A degree in business administration, business management, or engineering.
  • Experience in the telecommunications industry.
  • Service Operations experience.
  • Technical knowledge of network equipment and systems.
  • Experience with Verizon internal systems.
  • Experience managing complex processes and driving results.
  • ITIL v3 certification.
  • Willingness to travel.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.