What you’ll be doing...

Leading a team of individual contributors within an ITIL compliant 24x7 Global Network Operations Center (NOC) with responsibility to develop and drive your teams through incident, problem, event, and change management efforts for a large enterprise customer. Responsible to help drive Customer Relations & Growth, Local Account Strategy/Service Delivery & driving of all Human Resources related policies & processes.

Principal Job Responsibilities:

  • Responsible for day to day Operations Management and Performance Management of your team.
  • Ensure SLAs and performance objectives are met through strong ticket management practices.
  • Drive solutions locally for large global enterprise customers.
  • Daily management and professional development of a team of individual contributors who are focused on tasks including resolution of service disruption, incident management, request for change or a wish to escalate resolution.
  • Provides Problem Management support for your group to detect root causes and mitigate against future events.
  • Assist in formulating strategies to improve productivity and adherence to SLAs while ensuring ITIL standards are followed.
  • Responsible for leading/championing all Company / HR policy and directives to ensure full compliance within your team.
  • Adhere to and enforce the Verizon Code of Conduct.
  • Any other tasks as required as communicated to you by your leadership.

What we’re looking for...

You are highly responsible, logical and energetic individual dedicated to the success of the organization and team members with the following attributes and experience.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Five or more years of relevant work experience in same leadership function with strong leadership experience managing teams in a technical environment with experience in WAN/LAN routing and switching, Security, Wireless LAN and IPT.
  • Three or more years of Network Management experience.
  • Experience managing accounts of mid – level complexity with good level of customer solutions experience.
  • Strong Communication skills.
  • Strong Business & Financial Acumen.
  • Strong Capacity Planning & Optimization ability.
  • Excellent Oral and Written Communication skills, as well as very strong critical thinking ability.
  • Project Management – Planning, Execution and Ongoing Monitoring.
  • Model Leadership behavior based on Verizon Leadership Capabilities.
  • ITIL certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.