What you’ll be doing...

As a Business Intelligence Manager, you will uncover and create actionable insights to drive our strategies, business decisions and overall competitive advantage. The work you do will inspire us to bring the best solutions to both the business and consumer market - because of our enhanced understanding of their needs. You'll design studies, gather primary and secondary research, manage our vendor partners, and ensure that we get the best market insights to drive our decision making. By helping us understand and anticipate customer needs, you'll be shaping what's next for us.

  • Partner with key stakeholders to understand issues that impact customer satisfaction.
  • Design and shape research designs (quantitative, qualitative and data projects) that yield actionable insights.
  • Manage research agency partners and research projects from scoping to delivery.
  • Lead omni-channel synthesis of information into meaningful insights to help drive improvements.

What we’re looking for...

Digging into data fascinates you. You know its real value is in the insights it provides. You have a consulting approach to really understand research needs and design the right research solution. People trust and value your opinion. You're able to translate data into narratives, and tailor your presentation and recommendations to the audience function and level to meet their needs. But you're not just about the numbers - you have a business mindset that makes your recommendations sound and practical.

You'll need to have:

  • Bachelor's degree in Statistics, Mathematics, Computer Science, Marketing Research or Psychology or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with transactional and survey data related to consumer experience, customer satisfaction and/or Voice of Customer (VOC).
  • Experience with statistical software such as R, SPSS or SAS.
  • Experience with multivariate analysis, regressions, cluster analysis, etc.

Even better if you have...

  • MS/MMR in Statistics, Mathematics, Research, Psychology or related fields
  • Experience working in corporate marketing, market research supplier or data analysis company.
  • Knowledge of marketing departments, teamwork in a cross-functional and/or matrix organization and/or national/regional structure.
  • Knowledge and use of advertising and brand tracking, business KPI metrics.
  • Familiarity with social media and other online/digital media including digital advertising and digital customer experiences.
  • Familiarity with Tableau.
  • Willingness to travel between Basking Ridge, NJ and New York City office as needed.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.