What you’ll be doing...

Continuous improvement drives our business and you’ll be collaborating with internal leaders on developing long term strategies to minimize future outages of our Voice and Data Networks. You will lead a team of highly technical Engineers to provide 24x7 coverage and help us maintain our status as the most awarded all-fiber network in the industry. Through your leadership, you will ensure accurate and timely submission of outage notifications to internal and external support organizations as well as provide timely status updates to all stakeholders. Performing impact assessments and risk analyses to determine prioritization of outage restorations will make us better.

  • Leading a team of Engineers and coordinating the management of major network outages and associated communications.
  • Investigating root cause analysis and providing remediation options for outages.
  • Generating reports to identify systemic issues.
  • Monitoring internal metrics to ensure optimal performance levels are achieved.
  • Assisting with Business Continuity and Emergency Management planning.
  • Providing guidance to team through ongoing performance management.

What we’re looking for...

When there is a problem, people look to you for solutions. You’re an independent thinker with a knack for digging into the details to determine root causes. Communicating complex details in a way that people can understand comes naturally to you. You enjoy collaborating with people at all levels in the organization and are very good at making sure all stakeholders are in the loop. You enjoy leading and developing a team to make a big impact in a large, fast paced environment.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to be on-call after hours and on weekends.
  • Willingness to travel up to 25%.

Even better if you have:

  • A degree.
  • Previous leadership experience in a 24x7 Network Operations Center.
  • FTTP PON based technology experience.
  • Managed a high performing team.
  • Worked with multifunctional teams.
  • Managed complex processes.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.