What you’ll be doing...

The Customer Experience Analytics (CXA) team delivers value to the Verizon organization through business intelligence reporting and analytics by driving insights to actions. The team manages the analyses and insights for new and existing Verizon customers across all channels including online (desktop & mobile), chat, and call center and is looking to hire a Senior Manager, Business Intelligence.

The Senior Manager will provide business intelligence that helps our team to evaluate complex issues and make smart decisions. You’ll lead a team of Analysts and partner with your internal clients to understand what they need to know, and then design the research plan to get answers. You’ll also design new systems and programs to gather and unleash the power of big data. You will generate insights that will help propel our business forward.

  • Collaborating with others to identify analytic requirements and devise the best possible solution.
  • Sourcing data from various data repositories, validate data for consistency, and partner with IT to ensure data integrity.
  • Stitching together data from multiple channels to formulate a complete customer journey view.
  • Analyzing complex operational, economic and accounting data to quantify the competitive business segments and evaluate potential operational changes.
  • Defining problems, collecting data, establishing facts and drawing conclusions.
  • Developing innovative strategies.
  • Developing models to predict future outcomes.
  • Consulting with stakeholders and senior leaders on insights, trends, and data-driven solutions.

What we’re looking for...

You have the ability to forge strong relationships across various organizations. You are a critical thinker and creative problem solver with the ability to work effectively in a highly collaborative and hyper-changing environment. You have exceptional verbal and written communication skills with ability to design, develop, and give presentations in clear and concise language/visuals. You are a strong leader with the ability to drive results, positively influence change, and motivate others within a non-direct reporting structure to take action/execute.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • Masters degree in business, marketing, information systems, analytics/business intelligence, engineering, mathematics, statistics or related discipline or MBA.
  • Six or more years of professional work experience within analytics.
  • Four or more years utilizing Tableau to create powerful visualizations and self-service tools.
  • Two or more years working with SQL and large databases.
  • Experience with SAS/R/Python or other advanced analytics tools.
  • Analytical skills and problem solving skills with capability and experience connecting sales/operational/channel data between multiple online and offline data sources to develop queries, analyze data and generate insight.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.